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Research Jun 2026
... limited and falling behind in the race. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Technology General Manager Gartner Insights Abstract ...

Analyst(s):   Dennis Gaughan   |   Mark McDonald
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Research July 27 2026
... 5 Steps to Seize AI Agent Services Opportunity Unlock Analyst Guidance to Accelerate Your AI Agent Services Journey Agentic AI is rapidly transforming the service industry—and tech services leaders who don’t act now risk losing $3 of every $10 in revenue by 2030. Are you ready to seize the opportunity ...
Research Jun 2026
... audit committee and senior management. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Chief Audit Executive Evolving Insights History Gartner Insights Abstract ...

Analyst(s):   Les Beldo   |   Margaret Moore Porter
Research Jun 2026
... initiatives that drive measurable return. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey as a Chief Audit Executive Gartner Insights Abstract ...

Analyst(s):   Margaret Moore Porter   |   James Bourke
... their purchase journey to develop customer loyalty and collect valuable customer information. More customer interactions lead buyers to find your brand more valuable and provide you with customer insights. Those customer insights and data can inform marketing decisions such as retargeting and content development ...
Premium Research Jul 2025
... Many utilities are stuck on legacy billing. CIOs who ignore modern customer platforms risk irrelevance. They must lead real-time, customer-first innovation to enable energy-as-a-service and behind-the-meter solutions that unlock new revenue. Strategic Planning Assumption Analysis Next Steps Gartner Recommended ...

Analyst(s):   Lauren Wheatley   |   Lloyd Jones
Premium Research Mar 2026
... This infographic illustrates the journey of how key vendor management activities can minimize buyers’ regret. It serves as a communication tool that can help stakeholders understand how vendor management ensures value delivery from vendor engagements and enables business outcomes. Overview Gartner Recommended ...

Analyst(s):   Bridget Lee
... Related Gartner resources Gartner Customer Service & Support Score Which rep delivers the best customer service? Gartner Analyst and Client Services Team Mission-critical priority The manager of Student Lifecycle Services at the university was tasked with improving the hiring process for frontline service ...
Q&A June 05 2024
... prompts like, “Which customer communications are duplicative or overwhelming for customers?” and “At which stage of the customer journey is there information overload, and how do we reduce it?” In addition to analyzing the most promising subtractive opportunities in the customer journey, marketing leaders ...
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