... individual, team and organizational performance. Use this quiz to assess — and these action steps to make progress on — your human-powered enterprise journey. Gartner Recommended Reading Gartner Research ...
Analyst(s): Dominique Karesh | Sari Wilde
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Supply chain teams frequently operate in silos, leading to conflicts over budgets, metrics and objectives, which all hinder the customer experience and business performance. This research provides CSCOs actionable strategies to break down those cross-functional barriers to enable business growth. Overview ...
... stronger supplier relationships and unlock opportunities for improvement. Overview Introduction Analysis Gartner Recommended Reading Note 1: What Is a Customer of Choice? Gartner Research ...
... Thousands of tech software and service providers targeting customer service and support describe how they can use generative AI (GenAI) in their solutions, but capabilities vary widely. Service leaders need a set of key questions to assess these solutions’ capabilities, risks, and value effectively. ...
... gaps as organizations’ AI maturity, skills and needs diverge; relying solely on service partners can’t scale. Product managers must enable adaptive customer fit via consultative AI agents to accelerate solution advisory. Overview Strategic Planning Assumption(s) Analysis Gartner Recommended Reading Gartner ...
... Cloud migration can be seen as a journey of well-defined pathways that deliver desired business outcomes. Executive leaders should use this replacement pathway collection of research to navigate the initial steps when their organizations decide to go to the cloud. Analysis Research Highlights Note 1: ...
... mark a critical inflection point in the enterprise AI landscape as platform providers create “walled ecosystems.” Tech services leaders must champion customer data sovereignty for clients or risk losing control of their data and impacting options for future AI services. Overview Strategic Planning Assumption ...
Analyst(s): Ben Fieselmann | Chrissy Healey | Danny Ryan
... Agentic AI opens up groundbreaking possibilities for customer service, but achieving meaningful results requires distinguishing genuine capabilities from inflated claims. This research outlines the most impactful use cases and provides actionable advice to help organizations recognize and apply them ...
... Growth-minded CMOs must focus as much on retaining customers as acquiring them. But CMOs often target acquisition churn, while neglecting other points of attrition that may prove more costly. On #Hashtags, we look at a new approach that can help CMOs address the churn that matters most. Overview About ...