... The rapid advancement of AI is reshaping the workplace, yet a significant gap exists between executive enthusiasm and practical adoption. While 77% of CEOs see AI as the most impactful technology for the coming years, only 12% of individual contributors have used generative AI (GenAI) for critical t ...
Analyst(s): Tori Paulman
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... AI spending continues unabated and so is the pressure on leaders. CIOs need to demonstrate the value of AI. CFOs need to calculate it. The c-suite needs to collaborate to create real value. Here we present concrete examples of value creation announced in public earnings calls. Join this complimentar ...
... seeking recommendations in relevant construction management software categories. To ensure maximum visibility with in-market buyers fitting its ideal customer profile (ICP), CMiC focused on optimizing its bidding strategy in partnership with its account manager. Rumanek explained, “Our strategy is to bid ...
... the phone experience, organizations can reassure customers that the digital assistant is designed to streamline their journey, offering both self-service solutions and seamless transitions to human agents when needed,” said McIntosh. “Meeting customers where they are, while offering innovative solutions ...
... The year 2025 will usher in new priorities for customer service and support leaders. Leaders will drive enterprise growth, gain technology acumen to steer their function’s AI strategy and deploy conversational generative AI for the sake of improving customer experience. Gartner Research ...
Analyst(s): Olivia Foster | Kim Hedlin | Keith McIntosh
... profitable growth and boosting lifetime customer value demand that enterprises improve their abilities to sense and respond to customer needs. This roadmap shows how IT leaders can partner with their leadership and implement the CX CORE model to create a customer-centric organization. Overview Strategic ...
Analyst(s): Michael McCune | Don Scheibenreif | Michael Chiu | Melissa Hilbert | Ilona Hansen
... Although CRM and customer experience are often viewed separately — CRM as technology and CX for the business — these siloed views obscure the relationship between the two. Application leaders can use this research to uncover nine ways to use CRM to improve CX. Overview Contributors Gartner Recommended ...
... Access Insights Already a Gartner client? Search and product discovery products optimize the digital journey, from landing on a website or app to finding and adding items to the basket. Search results can be highly visual, personalized and may include other product information, such as educational content ...
... AI vendors. Instead, they aim to invest, acquire, or become early customers to fuel their own strategic edge. To successfully secure partnerships for agentic AI solutions, product leaders should target tech giants as investors, customers, and technology and alliance partners. Overview Strategic Planning ...
Analyst(s): Ethan Cai | Alfredo Ramirez IV | Christine Tenneson | Aakanksha Bansal | Kiumarse Zamanian