... Customer service and support leaders face challenges in maximizing talent and driving performance through effective coaching. This document provides insights into the fragmented coaching technology landscape and offers guidance on selecting the right solutions to ignite rep performance. Overview Introduction ...
Analyst(s): Kathy Ross | Wynn White | Jonathan Schmidt
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Customer service leaders struggle to demonstrate impact because traditional metrics fail to link service efforts to customer and business outcomes. Use value-centered service metrics, hierarchies, and storytelling to connect service activities to retention, adoption ...
Analyst(s): Andy West | Daniel O'Sullivan | Christopher Sladdin | John Quaglietta
... In early 2022, Gartner’s research team forecast emerging trends that would shape customer service and support in 2025 and beyond. GenAI has rapidly accelerated progress in these trending areas. Service and support leaders can use this research to capitalize with more ambitious action. Overview What You ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin | Emily Potosky
... Scaling product-based delivery with fusion teams delivers value faster, cheaper, better and happier but entails transforming ways of working across the enterprise, not just IT. Learn how to use our playbook to learn from peers, avoid pitfalls and take an iterative, incremental approach to change. Ses ...
... to streamline the customerjourney and enable customer service leaders to meet customers’ growing expectations,” said Drew Kraus, VP Analyst in the Gartner Customer Service and Support practice. “Within the next five years, we expect these technologies to change the face of customer service and support ...
... Client Story Navigating Supply Chain Disruption: Boosting Continuity and Growth Hear from Corinne Burrows, JTI's Vice President of Regional Supply Chain, as she shares their approach to navigating disruption through improved business continuity planning and a growth mindset. Related Gartner resources Ga ...
... innovation decisions are based on customer discovery, but many product managers don’t spend the time on customer engagement and discovery that their leaders would like. Innovations in this Hype Cycle can automate non-customer-facing tasks, freeing up time for more customer engagement. Build AI literacy and ...
... monday.com Drives LeadGen
Efficiency and Brand Value
Client Success Story
monday.com, an all-in-one work management platform provider, was looking to scale
its performance marketing strategy to expand its reach and capture buyer demand
across a variety of industries and countries. With Gartn ...
... Brand partnerships present organizations with an opportunity to increase revenue and expand their impact on target customers by boosting engagement within their loyalty programs. Digital marketing leaders can use this research to identify highly effective loyalty program partnership opportunities. Overview ...