... of 2025, 73% of customer service organizations will have implemented agent assist solutions for their workforce. With many simple customer service cases now resolved in self-service, the remaining assisted service interactions are more complex. Agent assist can offer real-time customer insights and prompts ...
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... Digital customer service offerings focus on seamless conversation orchestration across digital channels complementing, or in some cases replacing, traditional customer service platforms. Customer service and support technology leaders can use this Market Guide to evaluate vendors in this market. Overview ...
Analyst(s): Steve Blood | Bern Elliot | David Norrie
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