... Gartner for Supply Chain Client Stories Learn how Gartner for Supply Chain helps the world’s supply chain leaders succeed. See how Halide Alagöz, EVP and Chief Product Officer at Ralph Lauren, describes the research-driven data, analysis, insight and support she receives from Gartner to build and mana ...
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... capability limitations from legacy systems often prevent banks from anticipating customer needs. Bank CIOs can use this Hype Cycle to learn about the technologies and strategies necessary to illuminate customerjourneys and deliver a personalized experience that drives revenue. Analysis Definition: ...
Analyst(s): Jeff Casey | Jonathan Jackson | Uri Lerner
... Client Story Enhancing Government Services: The City of Virginia Beach’s Journey with Gartner Hear how City of Virginia Beach CIO Peter Wallace partnered with Gartner to drive digital transformation, improve efficiency despite budget cuts, and advance AI initiatives, all with analyst guidance to deliver ...
... organization thinks about and engages with customers. 6. Unifying post sale functions and developing a single focused GTM approach around the customer to transform the organization from product to customer centric. 7. Developing tiered and monetized customer service and support offers to transform the ...
... a Vice President Analyst with Gartner's global customer service and support research group. Mrs. Alvord supports customer experience and other service leaders in the areas of CX, Voice of the Customer (VoC), Quality, Talent Management and other customer service processes and strategy. Ms. Alvord has ...
... Cybersecurity leaders responsible for postquantum programs are on a journey to understand the quantum computing threat, the related timeline and how to mitigate postquantum cryptography risk. This guide assists leaders in how to map that journey and achieve postquantum readiness. Strategic Planning Assumption ...
... value of technology. Mrs. Ross brings over 25+ years of experience in Customer Service and Customer Experience with concentration on strategy, operations, technology, and process. Most recently, Kathy served as Senior Director of Customer Experience for Communication, Media & Entertainment for the Americas ...
... blend allows him to help deliver meaningful business results from Customer Service & Support. Brian served as the Head of Customer Operations for the nation's largest lawn care marketplace LawnStarter, appointed as the Director of Customer Experience for the State of Florida's Department of Economic Self-Sufficiency ...
... With most customerjourneys spanning multiple channels, seamless cross-channel transitions are essential to provide a consistent customer experience. This guide helps customer service and support leaders create an omnichannel strategy optimized to low-effort customer resolution across channels. Overview ...