... Consumer data is key to boosting customer experience, but data collection can also raise privacy concerns. This research explains how automotive CIOs can extract more value from consumer data while building trust. Overview Data Insights Presentation Deck Gartner Recommended Reading Gartner Research ...
Analyst(s): Pedro Pacheco
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... The rise of social media requires organizations to utilize content assets to drive awareness and engagement with their customers. This note guides chief marketing officers to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner ...
... software engineering with high-stakes client engagement to gain domain insight and solve business-critical challenges. By embedding directly with customers, they accelerate integration, reduce execution risk and maximize business growth. Overview Analysis Guidance Gartner Recommended Reading Gartner Insights ...
... can use this diagnostic to assess their procurement organization’s standing with its most strategic suppliers and identify opportunities to become a customer of choice. Overview Directions for Use What You Get About the Tool and Its Results Gartner Recommended Reading Gartner Insights Abstract ...
... automation reduces human touchpoints, product marketing must orchestrate ecosystem messaging and communications to take control over partner-driven customer outcomes. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...
... to minimize human intervention. Application leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended Reading Methodology Gartner Research ...
... As the practice of customer success continues to evolve, so do the metrics that revenue and retention leaders need to track to measure performance effectively. This research reviews the top five measures the boards of directors care most about — and so should you. More Detail Gartner Research ...
... Organizations often miss opportunities to deliver proactive, low-cost, value-enhancing service. Customer service and support leaders can leverage these ready-to-use slides to communicate the state of service and support experiences, and opportunities to improve in their organization. Overview Gartner ...
Analyst(s): Christopher Sladdin | Keith McIntosh | Kathy Ross
... Renewals present an opportunity for product leaders to expand customers’ revenue commitments. However, only 27% of all expansions represent large contract value increases. Product leaders can use this research to learn how they can drive high-value contract expansions during renewals. Overview Data Insights ...