... Customers evaluate organizations based on their experience with the organization’s technologies, processes and people. This research helps IT leaders respond to customer technology trends, determine which new technologies to run proof of concepts with, and scale those technologies. Gartner Research ...
Analyst(s): Gene Alvarez
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... Customer engagement technologies have delivered automation at scale but usually fail to include empathy in their requirements. Download this presentation to learn how revenue and retention leaders can design experiences with intentional empathy across all customer touchpoints to support lasting relationships ...
Analyst(s): Penny Gillespie | Jim Robinson | Maria Marino
... Finance reflects the most seismic change to Finance functions since the digital spreadsheet. CFOs must personally spearhead efforts to accelerate this journey by plugging current capability gaps ranging from a lack of AI-ready data quality to critical skills gaps within teams. CFOs attending this event will ...
... LLMs are not trained on your regulations, specs or customer data, so a model alone cannot do organization-specific work. A knowledge base supplies that missing knowledge to AI agents. This research guides CDAOs through the components, process flow and implementation approaches for an AI knowledge base ...
... Tech providers are overweighting advanced reasoning agents to develop solutions that neither they nor their customers can afford at scale. CPOs must instill a practice of reserving frontier reasoning for high-value use cases and make domain-specialized smaller models the default deployment choice. Insights ...
... solely on the product launch phase, missing critical postlaunch insights. Heads of supply chain planning must formalize postlaunch reviews to evaluate customer demand for newly launched products, address performance gaps, and optimize the innovation process. Insights at a Glance Impact Actions How to Execute ...
... IBM serves over 500,000 customers with a broad portfolio that includes software, consulting and infrastructure. IBM’s strategy remains focused on hybrid cloud and AI, and it continues to invest strategically in mainframe, hybrid cloud, AI and quantum technologies. At a Glance Overview AI Position Noteworthy ...
Analyst(s): Andrew Lerner | Ed Anderson | Chris Middlebrook
... to ring-fence critical assets, mandate extraction-ready IT architectures, and generate revenue by selling “geopolitical immunity” to risk-averse customers. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... exception-heavy business processes with bounded, human-in-the-loop agents that eliminate the constant manual remediation these workflows generate. This enables customers to scale these workflows infinitely at near-zero marginal cost. Insights at a Glance Strategic Planning Assumption Issue Impact Implications Gartner ...
Analyst(s): Mark Wesker | Elisabeth Torres-Schulte