You searched for

Gartner client? Log in for personalized search results.

Show Filters

Filter Results Cancel
Clear All
Clear All

7,694 Results found

Sort
Premium Research Aug 2024
... Customer success is a foundational component of subscription-based business models and critical to achieving retention and growth business goals. This webinar presents a maturity model that revenue and retention leaders can use to assess customer success capabilities and pathways to the target state. ...

Analyst(s):   Maria Marino   |   John Quaglietta   |   Jennifer MacIntosh   |   Michael Maziarka   |   Jess Walker
Get more from Gartner

Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.

Become a Client
Research May 2019
... process. Overview What Are Digital Commerce Platforms? What Is the Gartner Peer Insights Customers’ Choice? Use Customer Reviews and Expert Research to Supplement Your Analysis Gartner Peer Insights "Voice of the Customer" Digital Commerce Peer Reviews and Ratings Vendor Comparison Other Vendors Considered ...

Analyst(s):   Peer Contributors
Webinar On-Demand
... directly supports faster deployment, improved data accessibility and resilient operations. This complimentary Gartner webinar introduces a four‑stage journey designed to help CIOs modernize with purpose: reframing the mandate, implementing AI‑ready architectures, transforming operating models and shifting ...

Analyst(s):   Sham Gill   |   Robert Hetu
Premium Research Sep 2024
... Tech CEOs often misjudge the time and cost to become implementation partners and secure initial customers. To accelerate customer wins, tech CEOs should proactively assess mandatory program requirements, build a tailored implementation approach and develop a partner ecosystem engagement plan. Overview ...

Analyst(s):   Anshul Gupta   |   Don Ribar
Premium Research Sep 2024
... By 2028, machine customers will outnumber humans by 1.8 times and make trillions of dollars in purchases. Digital commerce leaders can use this research to make changes to their commerce technologies and processes, and operationalize those capabilities to capture the machine customer opportunities. Overview ...

Analyst(s):   Sandy Shen
Research Jul 2013
... opinion of customer experiences with 34 vendors evaluated. Results are based on a survey conducted as part of Gartner's research for "Magic Quadrant for Business Intelligence and Analytics Platforms." Survey Objective Data Insights Scoring Satisfaction with Overall Vendor Experience Overall customer experience ...

Analyst(s):   Rita Sallam
Premium Research Feb 2023
... experiences. The eight building blocks of customer service and support provide a framework to define and articulate technology strategy. Overview Introduction Future State Current State Gap Analysis and Interdependencies Migration Plan Gartner Recommended Reading Note 1: Customer Management Industrial Complex ...

Analyst(s):   Jim Robinson   |   Drew Kraus   |   Steve Blood   |   Pri Rathnayake   |   David Norrie   |   Bern Elliot   |   Daniel O'Sullivan   |   Wynn White
Research Oct 2022
... Access Insights Already a Gartner client? The customer service and support software market reached $28.9 billion in 2021. The 16.6% year-over-year market growth was driven by the continued need to engage with and provide enhanced customer experience to clients as COVID-19 continues. Overview Market Share ...

Analyst(s):   Julian Poulter   |   Yanna Dharmasthira   |   Alexandre Oddos
Research Sep 2023
... Gartner client? The customer service and support software market reached $33.5 billion in 2022. The 13.3% year-over-year market growth was driven by acceleration in adoption of technology such as cloud, automation and AI, to provide an enhanced employee experience and a smarter customer experience to clients ...

Analyst(s):   Kanchi Bindal   |   Alexandre Oddos   |   Julian Poulter   |   Yanna Dharmasthira
Items per page: 2269–2277 of items 253 of 855 pages