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Premium Research Apr 2025
... In a pressured economic environment, B2B buyers need to understand the business value of a potential purchase, and existing customers must experience tangible value before they will spend more. B2B CMOs can enhance product marketing with value assessment tools and content before and after purchase. ...

Analyst(s):   Philip Black
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Premium Research Nov 2024
... clients often report a more competitive than cooperative experience. To excel in multicloud scenarios, tech services leaders should introduce a common customer interaction and delivery platform. Overview Analysis Conclusion Gartner Recommended Reading Note 1: Evaluating the Need for Dedicated Business Units ...

Analyst(s):   Rene Buest   |   Craig Lowery
Premium Research Apr 2020
... Organizations regard the Internet of Things as a top customer experience technology, but are not treating it as a serious commerce channel. Application leaders for digital commerce technologies should offer differentiated commerce experience to make IoT-based thing commerce successful. Overview Strategic ...

Analyst(s):   Sandy Shen
Research Mar 2021
... Enterprises increasingly develop digital products to serve customers and citizens, and CIOs often feel the urge to lead these efforts. But most CIOs don’t have an opportunity to do so, and should focus instead on supporting the business in digital product management. Overview Conclusion Further Reading ...

Analyst(s):   Brian Prentice
Premium Research Oct 2024
... Customer service and support leaders often face challenges with poor-quality survey data and low response rates, making it hard to take action on feedback. Leaders can use this report to benchmark their survey design and deployment against others and learn best practices for optimizing surveys. Overview ...

Analyst(s):   Karan Anand
Premium Research Aug 2024
... This note guides security and risk management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended Reading Methodology Gartner Research ...

Analyst(s):   Peer Contributors
Premium Research Oct 2024
... Although customer stories are heavily utilized by organizations, advocacy marketing is still not optimally resourced to deliver these compelling assets at scale. Product marketers must gather proof of advocacy’s business value and align people, process and technology to improve results. Data Snapshot ...

Analyst(s):   Viharika Peddi   |   Maria Marino
Research Mar 2025
... performance amid rising labor and software costs. This document helps tech CEOs use Gartner’s Hierarchy of Managed Services Metrics and KPIs to refine customer and service line operations for effective business performance. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Don Ribar
Premium Research Jan 2025
... or product. By reducing technical jargon and prioritizing sales and marketing, product managers can create usable and profitable APIs and maximize customer API consumption and revenue. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Nicholas Carter   |   Yefim Natis
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