... Agentic AI in retail has focused largely on customer-facing experiences, but a new growth segment is emerging in core retail operations. To capitalize on this market dynamic, technology product and services leaders must understand the market realities and vendor approaches shaping this emerging opportunity ...
Analyst(s): Sandeep Unni | Hanna Karki
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... Access Insights Already a Gartner client? AI-mediated discovery is reshaping customer expectations of digital commerce experiences. Digital commerce leaders must now embed conversational capabilities by adopting AI shopping agents for their platforms to deliver experiences equal or superior to external ...
... Access Insights Already a Gartner client? Workday customers need to uncover and use key levers to achieve better concessions and maximize value from their contract. Heads of IT procurement should use this research to identify the most effective commercial levers to secure optimal results when negotiating ...
... measuring them against value and feasibility. Banking CIOs can use this comparison to inform their investments in agentic AI to improve operations and customer experience and reduce risk exposure. Overview How to Use Use-Case Scoring Breakdown Gartner Recommended Reading Note 1: Scoring Breakdown Explanations ...
... planned acquisition of TechWolf as a wake-up call. Skills intelligence is becoming a foundational data layer for HR. SuccessFactors and TechWolf customers should assess how skills intelligence supports their AI strategy and seek clarity on SAP’s plans for integrations and product development. Strategic ...
Analyst(s): Gaurav Rajandekar | Rania Stewart | Josie Xing | Rachel Chiaro | Jeff Freyermuth
... Access Insights Already a Gartner client? Forward-deployed engineering requires a blend of product, engineering, data, consulting and customer-facing skills that many organizations lack at scale. Software engineering leaders should use this playbook to define FDE roles, identify transition candidates ...
... Access Insights Already a Gartner client? Apparel, specialty and luxury retailers are using UC POS platforms to connect customer engagement, inventory, fulfillment and store operations. As AI adoption expands, CIOs must evaluate vendors on their ability to turn retail intelligence into coordinated decisions ...
... Already a Gartner client? Agentic AI services create a trust crisis: Providers must deliver enterprise agentic capabilities without compromising the customer’s proprietary data, context or process IP. Clean-room learning defines the client boundary, clarifies federated and nonfederated patterns, and determines ...
... events and lead generation to become a strategic capability that connects global strategy with local insight, account engagement, sales priorities and customer growth. B2B CMOs must redesign its mandate, operating model and measures accordingly. Insights at a Glance Impact Actions Cautions How to Execute ...