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Premium Research Jan 2025
... CIOs and technology leaders are leveraging technology to improve productivity, drive revenue growth and transform organizational culture. Product leaders can use this presentation to learn more about the personas and priorities of CIOs and other technology leaders to better align their GTM strategy. ...

Analyst(s):   Tech Buying Behavior Research Team   |   Mark McDonald
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Premium Research Jun 2024
... IAM teams face challenges in selecting the right CIAM tool because vendor tools vary widely in B2B support, developer tools and external integrations. Security and risk management technical professionals can customize the Solution Criteria from this research for evaluating CIAM tools. Overview Solutio ...

Analyst(s):   Nat Krishnan   |   Mary Ruddy
Research Sep 2012
... Developer friendliness is a key driver of implementation costs and achievement of business benefits. This research compares implementation costs across vendors and vendor types based on Gartner survey data. Survey Objective Data Insights Implementation Costs by User Count Factors That Affect Implementat ...

Analyst(s):   Rita Sallam
Research Mar 2025
... Access Insights Already a Gartner client? The CRM CSS software market will grow from $43.4 billion in 2024 at a constant-currency CAGR of 13.9% through 2028. Growth will be driven by higher user adoption, broader functional adoption and innovation, notably with GenAI-enabled solutions. Overview Forecast ...

Analyst(s):   Julian Poulter   |   Amarendra .   |   Alexandre Oddos
Research May 2024
... Access Insights Already a Gartner client? The worldwide CRM software market grew by 13.4% in current USD terms, to $107.5 billion in 2023. Marketing registered the lowest growth at 12.3%, with cross-CRM segments showing the strongest growth at 17.9%. Salesforce, Oracle and Microsoft hold the top three ...

Analyst(s):   Alexandre Oddos   |   Julian Poulter   |   Roland Johnson   |   Amarendra .   |   Kanchi Bindal
Research May 2023
... Access Insights Already a Gartner client? The worldwide CRM software market grew by 14.0% in current USD terms, to $96.3 billion worldwide in 2022. Digital commerce registered the lowest growth at 11.2%, with cross-CRM segments showing the strongest growth at 19.5%. Salesforce, Adobe and Oracle hold t ...

Analyst(s):   Alexandre Oddos   |   Amarendra .   |   Yanna Dharmasthira   |   Roland Johnson   |   Julian Poulter
Research Mar 2024
... Access Insights Already a Gartner client? The CRM CSS software market will grow through 2027 at a constant-currency CAGR of 13.9%, with growth being driven by higher cloud penetration, user adoption and innovation, notably with GenAI-enabled solutions. Technology and service providers can use this doc ...

Analyst(s):   Julian Poulter   |   Alexandre Oddos   |   Amarendra .
Research Apr 2021
... Access Insights Already a Gartner client? The worldwide CRM software market grew by 12.6% in current USD terms, to $69 billion worldwide in 2020. Marketing registered the lowest growth at 9.5%, with Digital Commerce showing strongest growth at 17.1%. Salesforce, SAP and Oracle retained top 3 market sh ...

Analyst(s):   Julian Poulter   |   Neha Gupta   |   Amarendra .   |   Yanna Dharmasthira   |   Chandini Bakshi
Webinar March 02 2023
Find out how CIOs can unite these formerly siloed disciplines by collaborating more with their peer executives responsible for CX.
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