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Webinar On-Demand
... seller roles to drive higher performance and engagement. •Explore frameworks for aligning sales and marketing teams to close the value gap and maximize customer retention and growth. •Discover proven tactics for building adaptive, resilient sales organizations capable of thriving through ongoing transformation ...

Analyst(s):   Dan Gottlieb   |   Dave Egloff
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Research January 27 2026
... 24 Ideas for Supply Chain Cost Savings: Checklist Explore cost-cutting tips for Sourcing, Procurement and Logistics with high potential return Supply chain performance potential is often hindered when short-term cost goals are prioritized over long-term business value. Reducing supply chain costs is f ...
Premium Research Feb 2024
... Employee worries over large scale layoffs are making them more likely to look for new work, potentially worsening attrition problems. Customer service and support leaders can use this research to learn how to manage this increased attrition risk. Gartner Research ...

Analyst(s):   Melissa Fletcher
Premium Research Jul 2026
... While CEOs prioritize growth, CMOs struggle to connect customer experience to financial outcomes. CMOs must use these six evidence-based CX actions to align VoC data, employee feedback, and corporate strategy to achieve higher growth rates. Overview Contributors Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Chad Storlie
Premium Research May 2026
... Changes in external or internal customer context can render go-to-market plans ineffective. This infographic highlights the change triggers that warrant revisiting enterprise persona traits beyond firmographics that drive more effective performance across product, marketing, and sales. Overview Gartner ...

Analyst(s):   Suzanne White   |   Brayden Napoli
Premium Research Mar 2025
... transformation, the next three to five years will fundamentally change how service and support is delivered and your role as a leader. This webinar will help customer service and support leaders plan for what the future holds. Gartner Research ...

Analyst(s):   Brad Fager
Premium Research Jan 2024
... Organizational structures are key to achieving business growth, but are difficult to evaluate. Customer service and support leaders must understand the current state of organizational structures and key drivers of change, and benchmark against their peers. Overview Survey Objective Data Insights Gartner ...

Analyst(s):   Nivedita Choudhary
Premium Research Mar 2024
... Customer service and support supervisors face unique challenges that, if left unaddressed, can contribute to lost productivity, feelings of burnout and increased attrition. Use this research to learn about these challenges and how to take action against them. Overview Conclusion Gartner Recommended Reading ...

Analyst(s):   Melissa Fletcher
Premium Research Jan 2024
... activities to keep in-house and outsource can be complex due to the potential negative impact on CX outcomes. This tool contains a decision framework that customer service and support leaders should use to assess the CX impact and outsourcing effort for different activities. Gartner Research ...

Analyst(s):   Nivedita Choudhary
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