... technology. This research can help AI leaders answer the key questions on selecting use cases and technologies and getting started on their AI agent journey. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Anthony Mullen | Arun Chandrasekaran | Ben Yan | Erick Brethenoux | Tom Coshow | Leinar Ramos | Haritha Khandabattu | Avivah Litan | Tong Zhang | Gabriele Rigon | Pieter den Hamer
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... AI can greatly enhance customer service operations in a multitude of ways. This infographic identifies 18 use cases for leveraging AI within customer service operations. Application leaders can use it as a starting point to prioritize opportunities. Gartner Insights Abstract ...
... Innovative insurers will look beyond CX to support customer acquisition, retention and market differentiation. This presentation will help CIOs focus on customer value as companies look to drive interaction, move outside insurance to solve life events and adopt new business models. Gartner Research ...
... How to Define Your Ideal Customer Profile (ICP) for Precision Targeting January 16, 2024 Contributor: Amita Jain An ideal customer profile (ICP) aligns sales and marketing to the highest-value accounts and focuses on converting them into customers. The B2B software buying and renewal committee involves ...
... in using technology to increase efficiency and empower customers. Particularly interested in the organization of networked information resources and in how technology can be used in novel and innovative ways to dramatically improve the customer/user/patient experience. Building Teams for Software Engineering ...
... takeover (ATO): how do you detect and stop attackers accessing a victim's account?; (4) Bot/agent management: how do you manage bots and AI agents on customer-facing interfaces?; (5) Protecting organizations against attackers using AI (e.g. use of frontier models such as Mythos) (6) Implementing IAM controls ...
... Building products and services that provide compelling customer experiences is challenging. Product managers should adopt the CX CORE model for customer-centric product decisions and intelligently coordinate cross-organizational capabilities with technology and data to improve experiences. Overview ...
Analyst(s): Maria Marino | Radu Miclaus | Adrian Lee
... Having established core key performance indicators and attained Level 3 maturity, customer fulfillment organizations often stop evolving, resulting in a competitive disadvantage. Customer fulfillment leaders need to assess the importance of Level 4 maturity and build on the Level 3 foundation. Overview ...
... support the organization’s strategic vision. This research outlines the foundational pillar in the supply chain roadmap to customer-driven growth, which is to excel in everyday customer satisfaction. Overview Introduction Analysis Contributors Gartner Recommended Reading Gartner Research ...