... for transformation. By proactively addressing these issues, high-tech executives can become strategic partners and deliver greater value to their customers. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Arjun Boparai | Michelle Shapiro
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... objectives? How do I prioritize my AI use cases and build trust with customers and consumers? What are the key ethical, responsible use and risk mitigation considerations for marketers in terms of AI? How do I implement a customer-centric content strategy to meet changing consumer expectations? How do ...
... Supply Chain Data Factory Smith+Nephew | Global Customer Care Transformation Unilever | DigiOps: Reimagining Capability for the Age of Autonomous Operations Customer or Patient Innovation of the Year Achieving a positive, quantifiable impact on customer or patient loyalty through supply chain. BMS | Delivering ...
... AI can greatly enhance customer service operations in a multitude of ways. This infographic identifies 18 use cases for leveraging AI within customer service operations. Application leaders can use it as a starting point to prioritize opportunities. Gartner Insights Abstract ...
... Innovative insurers will look beyond CX to support customer acquisition, retention and market differentiation. This presentation will help CIOs focus on customer value as companies look to drive interaction, move outside insurance to solve life events and adopt new business models. Gartner Research ...
... How to Define Your Ideal Customer Profile (ICP) for Precision Targeting January 16, 2024 Contributor: Amita Jain An ideal customer profile (ICP) aligns sales and marketing to the highest-value accounts and focuses on converting them into customers. The B2B software buying and renewal committee involves ...
... Building products and services that provide compelling customer experiences is challenging. Product managers should adopt the CX CORE model for customer-centric product decisions and intelligently coordinate cross-organizational capabilities with technology and data to improve experiences. Overview ...
Analyst(s): Maria Marino | Radu Miclaus | Adrian Lee
... Having established core key performance indicators and attained Level 3 maturity, customer fulfillment organizations often stop evolving, resulting in a competitive disadvantage. Customer fulfillment leaders need to assess the importance of Level 4 maturity and build on the Level 3 foundation. Overview ...
... support the organization’s strategic vision. This research outlines the foundational pillar in the supply chain roadmap to customer-driven growth, which is to excel in everyday customer satisfaction. Overview Introduction Analysis Contributors Gartner Recommended Reading Gartner Research ...