... Good communication is key to building support and commitment for an IT strategy. To maximize the impact of an IT strategy, it must be shared, understood and supported widely across the enterprise. A one-page version of your strategy provides a powerful and visual tool for making your strategy releva ...
Analyst(s): Ian Cox
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... Non-executive directors are increasingly expressing interest in AI as the board oversight role is being drawn into conversations about AI technologies and how they could present both opportunity and threats across enterprises and industries. Board members are keen to understand how ready the enterpr ...
... Engaging customer service and support buyers in 2024 requires tapping into the latest trends, challenges and innovations that resonate with their needs and aspirations. Here are some top storylines to consider. Overview Analysis Gartner Recommended Reading Gartner Research ...
... However, value can be difficult to quantify. Product managers can use this tool to quantify the value their solutions provide, including the ROI customers can expect. Gartner Research ...
... Many provider marketplaces fail at delivering on the key customer activities that a marketplace must support. Product managers can turbocharge a marketplace’s success by focusing on enabling solution discovery, accelerating evaluations and streamlining purchases. Overview Introduction Analysis Gartner ...
... Automation is creating new competition for offering managers at customer management BPO providers. The attached slides show how a market that has traditionally relied on physical contact centers is being disrupted as buyers move from human agents to conversational AI and automation. Gartner Insights ...
Analyst(s): Tom Coshow | Scott Frederick | Hardeep Singh
... Commercial banking leaders cannot grow the small business owner customer segment without firmly understanding their behaviors and preferences. This research examines the interaction behaviors of small business owners and the factors associated with revenue growth for commercial banks. Overview Data Insights ...
... activities. Applications and software engineering leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Voice of the Customer Segment View Gartner Recommended Reading Methodology Gartner Research ...
... but they all consume scarce resources. Tech CEOs should periodically evaluate and pare underperforming/difficult accounts to focus on higher-value customers and prospects. The considerations include financial, strategic and operational factors. Overview Introduction Analysis Gartner Recommended Reading ...