... Customers are using AI agents for purchases, and these agents are using new interfaces and channels that make technologies such as on-site search and shopping carts less relevant. Digital commerce leaders can use this research to learn how to adapt digital commerce to better serve customers’ agents. ...
Analyst(s): Sandy Shen
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... CIOs now face urgent pressure to deliver customer-impactful products that drive enterprise value. This workshop is essential for CIOs seeking to identify, prioritize, and launch products that align with business goals, delight customers, and differentiate the organization. Gartner Research ...