... AI-enabled ways of working, and cultivate AI-native skills and behaviors in their teams. Gartner has identified the major actions and decisions on your journey to success on this mission-critical priority. Our tools and insights support you throughout these steps, which will typically span many quarters or ...
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... in pursuit of AI value. Now they're discovering what was lost in the process. In this episode, we explore a shift taking place in organizations' AI journeys: after an initial rush to pursue productivity gains and cost savings, many leaders are rediscovering that human expertise is essential to realizing ...
... confidence to pursue business-first AI goals at the same time as addressing the risks. Gartner has identified the major actions and decisions on your journey to success on this mission-critical priority. Our tools and insights support you throughout these steps, which will typically span many quarters or ...
... resistance to DEI initiatives. How to prepare leaders to lead diverse talent into dynamic careers within the organization. How to create a DEI storytelling journey that helps meet people where they are and make DEI feel tangible. Culture and Inclusion Gartner,Account Executive,3 years| University of Houston C.T ...
... Behavior, Digital Buying Centers, enterprise and buyer personas (CIO/CTO), enterprise psychographic profiles (ETAs), technology buying priorities, buyer journey mapping & insights, GTM strategy - Messaging & Storytelling (Manufacturing, Construction Industry focused GTM strategy) Previously, I worked with Gartner's ...
... emphasis on people and culture. Prior to joining Gartner, Mr. Blosen was the Enterprise Agile and DevOps Coach at Macy's technology where he drove the journey to better agile, DevOps and lean practices for the technology organization working closely with the C suite all the way down to the teams and across ...
... Orchestration & Automation Customer Administration Portal Agent Experience and VAA Pricing and Contract Elasticity SLAs and Trust Center Customer Experience Channel Partner Program Real-Time Continuous Intelligence High-Volume Customer Call Center Digital Contact Center Customer Engagement Center Agile ...
Analyst(s): Megan Fernandez | Pri Rathnayake | Jason Bridge | Drew Kraus | Pankil Sheth
... The customer service technology landscape is rapidly changing, adding innovations to meet services’ modern challenges. Customer service and support leaders must join this session to understand the latest technology adoption trends, and the current and future value that those technologies deliver. Session ...
Analyst(s): Jennifer MacIntosh | Lauren Villeneuve | J.J. Moncus
... EPAM GlobalLogic Globant HCLTech Hexaware IBM Infosys NTT DATA Persistent Systems Softtek Thoughtworks Virtusa Wipro Business Acumen Design (User & Customer Experience) AI, GenAI & Agentic AI Expertise API and Integration Expertise Analytics and BI Experience Software Engineering Approaches Multiexperience ...
Analyst(s): Jaideep Thyagarajan | Nathan Davie | Ryan McKinney