... pandemics will also have a negative effect on customer acquisition, as product launch and development might be delayed. This research focuses on the impact of event cancellations, due to global shocks such as COVID-19, on tech CEOs looking to improve customer acquisition through the mitigation of event ...
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... initiatives – e.g., customer experience Sequence supply chain digitization initiatives Cross Company Consensus on Digital Priorities Rank digital initiatives by value and risk Deploy survey across the business Achieve consensus among key stakeholders Supply Chain Digital Transformation Journey Translate your ...
... Learn how autonomous and semiautonomous AI agents can streamline complex workflows, reduce manual effort, accelerate campaign execution and enhance customer experiences. The session will address vendor selection, integration complexity and governance considerations, while providing practical guidance on ...
Analyst(s): Lizzy Foo Kune | Adam Sarner | Nicole Greene
... Learn how autonomous and semiautonomous AI agents can streamline complex workflows, reduce manual effort, accelerate campaign execution and enhance customer experiences. The session will address vendor selection, integration complexity and governance considerations, while providing practical guidance on ...
Analyst(s): Lizzy Foo Kune | Adam Sarner | Nicole Greene
... client? Customer service and support leaders want to maximize the use of data but get stuck in reactive analytics and ad hoc reporting. This guide outlines a path to develop predictive and prescriptive analytics, unlocking value for the service function by anticipating demand and acting on customer needs ...
Analyst(s): Lauren Villeneuve | Daniel O'Sullivan | John Quaglietta
... Prior authorization workflows are inefficient. They introduce delays in care, contribute to poor outcomes, and frustrate payers, providers and consumers. Healthcare CIOs should use this research to make prior authorization processing intelligent, seamless and transparent for improved outcomes. Overvi ...
... Consumer price transparency final rules and the No Surprises Act require strategic focus and tactical implementation of digital health navigation tools to improve experience. U.S. healthcare organization CIOs should use this research to position their organizations to thrive in a changed market. Over ...
... Daryl Plummer dives into the emerging world of AI agents. Hear how these powerful AI tools have the potential to perform complex tasks, how “guardian agents” can oversee other AI agents to ensure reliability, and why tech providers need to push beyond basic functionalities and think more ambitiously ...
... Cost is one of the greatest near-term threats to AI success. More than half of organizations abandon their efforts due to cost-related missteps. Tech services leaders can use this Toolkit to analyze how end users calculate the variables of cost and risk for GenAI use cases. Gartner Research ...
Analyst(s): Alastair Woolcock | Eric Goodness | John Santoro | Chrissy Healey | Matthew Brown