... Technology spending at banks is rapidly evolving due to changing customer expectations and internal process redesign for AI. Product leaders can kick-start their success in the banking vertical by using these presentation slides to understand 2026 banking trends, market growth and buyer insights. Gartner ...
Analyst(s): Jeff Casey
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... impacting software investment What software buyers need to move forward in the purchase journey How reviews play a critical role in software selection What software providers can do to attract and retain customers Key insights 61% of businesses plan to increase technology investment in 2024 and 92% are ...
... The overlap between contact center as a service and CRM customer engagement center is increasing toward unified solutions. This research guides customer service and support technology leaders through the implications posed by this convergence and identifies what actions to take. Overview Strategic Planning ...
... technology provider and supply chain clients deep understanding of customer needs. He joined AMR Research from META Group, where he was a director in the IT vendor practice of META Group Consulting, focusing on voice-of-the-customer primary research in the enterprise portals and mobility spaces. Prior ...
... summary features inputs from 14 Technology and Infrastructure Research Board and Strategic Sourcing Research Board members on using Salesforce as a customer relationship management (CRM) platform, plans for its future use, and governance of usage‑based services. Overview Summary of Results Survey Results ...
... over user-centric principles creates a fundamental misalignment with market needs. Product leaders should drive human connection to avoid alienating customers. This research provides actionable strategies and examples to do so. Overview Strategic Planning Assumption Analysis Contributors Gartner Recommended ...
Analyst(s): Marissa Schmidt | John Santoro | Ayelet Heyman
... measured AI agent development fails broadly. Software engineering leaders can enhance AI agent quality by implementing diverse metrics, monitoring customer satisfaction, and optimizing team and AI agent performance. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Gartner Recommended ...
... platforms, powered by AI and analytics, solve this by integrating data for real-time, informed decision making, increasing agility, resilience and customer satisfaction. Insights at a Glance Issue Impact Implications Gartner Recommended Reading Gartner Insights Abstract ...