... AI breaks the linear ROI logic of SaaS. As AI learns inside customer workflows, its value compounds over time, but usage and accuracy metrics fail to capture that growth. Tech CEOs need ROI based on execution insights to prove compounding value, defend renewals, and avoid commoditization Insights at ...
Analyst(s): Elisabeth Torres-Schulte | Raymond Paquet
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... outline four critical org structure shifts that support accelerated digital transformation, improve operational efficiency, and deliver a seamless customer experience. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... After the extended maintenance expiry date, SAP maintenance for on-premises applications defaults to customer-specific maintenance. CIOs looking to continue use of SAP ERP on-premises for another decade should consider the risks and assurance by adding third-party software support to CSM. Insights at ...
Analyst(s): David Penny | Johan Jartelius | Ciaran Hudson
... leaders. Rapid joint decisions, real-time visibility, and consistent communication preserve commitments, stabilize pipeline performance, and curb customer retention risk. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... commerce leaders often struggle to effectively execute it. Discover how top-performing brands personalize inspiration, guidance, and advice for their customers in digital commerce. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... Gartner’s Supply Chain Top 25 companies are prioritizing actions that strengthen supplier partnerships to secure capacity, foster innovation and achieve customer-of-choice status. This research provides chief procurement officers (CPOs) with a summary of best practices. Insights at a Glance Impact Actions ...
... Access Insights Already a Gartner client? Inconsistent postpurchase CX damages customer trust and retention. CMOs must direct cross-functional teams to closely monitor account-level postpurchase CX. Use this research to close the loop with detractors and implement systematic CX improvements to drive ...
... reveals how to take targeted, signal-driven actions that turn overlooked segments into high-impact opportunities, boosting retention, revenue, and customer success. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? Oracle continues strategically pushing customers to cloud software, although most Gartner clients still manage Oracle workloads on-premise. SPVM leaders should learn the contract pitfalls with on-prem software including Java entitlements,partitioning policies ...
Analyst(s): Brenna Detra | Wendy Morin | Chris Middlebrook | Rob Wilkes