... Access Insights Already a Gartner client? AI agents acting as machine customers are a critical pillar of autonomous businesses and expand the total addressable opportunity for providers. Product leaders need to understand the sellerbot/custobot behavior, design the product offering, influence the algorithm ...
Analyst(s): Anushree Verma | Samantha Searle
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... Agentic AI is the key to business transformation as innovative insurers reengineer digital and customer experiences and deploy a hybrid workforce model that leverages AI agents with human-centric design. Insurance CIOs must optimize agentic AI use to prepare for organizational transformation. Insights ...
... Access Insights Already a Gartner client? The AI race in power and utilities is about enterprise impact across business functions — customers, assets, and markets. Product leaders that anchor portfolios in AI use cases at business-function level and consequently scale at enterprise level will capture ...
... Revenue growth is constrained by slow pricing approvals, fragmented customer interactions, and workflow bottlenecks across GTM. Agentic AI modernizes GTM through three intelligence layers: decision (real-time pricing and risk optimization), interaction (human-augmented persuasion and service), and execution ...
... generic buyer profiles, weak market insights and undifferentiated claims. Product marketing managers should root positioning in product value tied to customer needs, buying triggers and competitive differentiation to drive stronger GTM alignment. Insights at a Glance Impact Actions Cautions How to Execute ...
... infrastructure is breaking traditional per-seat models. To survive, tech leaders must transition to pricing frameworks where revenue scales with realized customer value, ensuring economic sustainability in an era where software does the work of humans. Insights at a Glance Strategic Planning Assumption Issue ...
... complex system architecture hinders the proactive correction of issues in the accounting close and other finance processes. CFOs can follow Atlassian’s customer-centric and composite approach to building an AI-enabled platform for continuous transaction monitoring and troubleshooting. Insights at a Glance ...
... revenue growth and financial resilience in volatile markets. CFOs drive a competitive edge when they align the sales and finance functions around customer outcomes. Insights at a Glance Impact Actions How to Execute Success Measures Contributors Gartner Recommended Reading Gartner Insights Abstract ...
... aware detection, and continued client adoption put it at the forefront of the AI agent governance race. However, competitors who have an existing customer footprint and breadth of integrations can still race to close the gap. Overview Analysis Gartner Recommended Reading Evolving Insights History Gartner ...
Analyst(s): Lauren Kornutick | Tarun Rohilla | Mark Wah