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Research Feb 2026
... transformation. Infrastructure architects can use this guide to navigate published Gartner research and create a structure for their edge platform adoption journey. Analysis Research Highlights Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mohini Dukes
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Research Feb 2026
... Insights Already a Gartner client? Generative AI and AI agents are increasingly being used in organizations to improve efficiency and productivity. This journey guide helps technical professionals navigate published Gartner research to plan, assess, design, select and operate GenAI solutions. Analysis Research ...

Analyst(s):   Larry Cannell   |   Sumit Agarwal   |   Simon Richard   |   Matt Brasier   |   Soyeb Barot   |   Dennis Xu   |   Homan Farahmand   |   Peter Hyde   |   Kevin Schmidt
Research Feb 2026
... Access Insights Already a Gartner client? Credential compromise remains the leading cause of breaches, making IAM the cornerstone of an effective cybersecurity strategy. CISOs must formalize and champion identity-first security to break down silos, secure executive sponsorship and reduce the identity ...

Analyst(s):   Zachary Smith   |   Oscar Isaka
Research Feb 2026
... Access Insights Already a Gartner client? Answer engine “zero-click” experiences are dramatically changing the marketing funnel. With these experiences, how marketing measures value and impact needs to change. To avoid blind spots, CMOs must modernize marketing measurement to complement their answer e ...

Analyst(s):   David Walters   |   Joseph Enever
Premium Research Apr 2026
... Gartner’s journey guide for CIOs and ERP leaders offers best-practice insights for managing the seven key components of ERP modernization and provides guidance to help leaders where they’re at, whether they are planning a new ERP project or facing challenges with an existing one. Insights at a Glance ...

Analyst(s):   Denis Torii   |   Dixie John   |   Andy Fielden   |   Greg Leiter   |   Meghna Joshi   |   Tomas Kienast   |   David Penny   |   Robert Anderson   |   Aditi Pant   |   Johan Jartelius   |   Katarzyna Fonteyn   |   Kevin Smith   |   Allan Wilkins
Research May 2026
... Access Insights Already a Gartner client? Fragmented internal knowledge prevents organizations from making fast, high-quality sourcing decisions. This journey map helps sourcing, procurement, and vendor management leaders assess and evolve their knowledge-sharing practices to strengthen decision quality and ...

Analyst(s):   Biswajit Maity   |   DD Mishra   |   Ishan Anand
Research Oct 2026
... not translating into an improved experience. Service leaders must implement 10 modern self-service capabilities to realize the promise of improved customer outcomes and greater ROI. Insights at a Glance Impact Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Matt Allen   |   Ian Elliott   |   Jennifer MacIntosh   |   John Quaglietta
Research January 29 2026
... Kick-Start Your Composable Business Journey With Two Key Strategies Boost application agility and business resilience Analysts: Yefim Natis, Mark O'Neill, John Santoro Findings from the 2021 Gartner Board of Directors Survey show that a majority of businesses are increasing their spending on technology ...
Complimentary Research April 07 2026
... Customer Service AI Use Case Assessment Unlock business value with targeted customer service AI solutions Assess customer service AI use cases against business value Customer service AI has the potential to transform operations, enhance the customer experience, and uncover new value opportunities. Achieving ...
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