... Gartner client? Premature staff reductions based on assumptions, not data, create operational disruption and limit AI-driven value. This note equips customer service leaders to use phased AI deployment and workforce planning together for precise, adaptive staffing that sustains service excellence. Insights ...
Analyst(s): Francesco Vicchi
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... autonomy across marketing, sales, service and digital commerce. However, without explicit boundaries for human judgment, enterprises risk degrading customer trust, brand consistency and governance. This research provides enterprise application leaders with practical guidance to design agentic CRM that ...
... Access Insights Already a Gartner client? Customer fulfillment leaders struggle to achieve zero-touch order to cash due to data quality issues and unclear accountability. Establishing strong data governance and foundational controls is essential for automation to deliver better service, lower costs, ...
... commerce revenue. Emulate best-in-class brands by making creative use of existing digital commerce resources to build new experiences that address customer needs and make them more confident in their purchase decisions. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner ...
... Access Insights Already a Gartner client? Many customers negotiating SAP Cloud ERP Private contracts overlook Digital Access or underbuy licenses, creating audit and cost risk. Sourcing, procurement, and vendor management leaders should leverage this research to negotiate proportional licensing fees ...
... Access Insights Already a Gartner client? Customer service and support leaders’ change initiatives often fail due to a narrow focus on communication. This framework provides leaders with a four-phase approach to govern, prepare, execute, and optimize changes — which increases adoption, reduces burnout ...
... now to be ready for the next era of business transformation. Start with three to five key operational processes to be reengineered “outside-in” with customer value in mind. CIOs should use this FAQ to socialize the answers to the most important questions with their peers. Gartner Recommended Reading Gartner ...
Analyst(s): Nicole Greene | Jorge Lopez | Don Scheibenreif | David Akers | Frank Buytendijk | Stephen Smith | Helen Poitevin
... Surging prices and extending lead times create a DRAM and HBM memory crisis that extends well beyond the AI hyperscale and neocloud customers. DRAM buyers must predict eligibility for future product availability and adopt a four-part survival strategy to navigate shortages through most of 2027. Insights ...
... accuracy to foundational AI readiness and system integration inexperience. AI product leaders face loss of revenue, time, and trust if they don’t help customers derisk. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...