... operations, demanding new APIs to program networks, security frameworks such as zero-trust network access, and driving proactive and personalized customer experience. Product leaders at communications service providers must react quickly to these trends to stay ahead of competitors. Insights at a Glance ...
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... Gartner client? As AI powers software engineering, tiny teams speed code delivery by a factor of ten. Product management must intensify the focus on customer needs, product market fit and revenue generation to ensure the new productivity is matched by real results. Insights at a Glance Strategic Planning ...
... traditional models to drive true innovation. By adopting Product and Agile mindsets, I&O can deliver high-value self-service platforms that solve customer problems, accelerate delivery, and ensure tight business alignment. Insights at a Glance Strategic Planning Assumption Impact Brief Actions Cautions ...
Analyst(s): Owen Marino | Daniel Betts | Chris Saunderson | George Spafford
... Access Insights Already a Gartner client? Building AI solutions with ROI is competitive and requires experimentation and customer buy-in. Technology service leaders can boost AI sales by developing AI data agents to build AI-ready data quality, governance and semantic layers, while lowering the cost ...
... CEO, the price of entry into the agentic AI club is lower margins. Many won’t survive the transition. Those that do will deliver greater value to customers and have stronger traction and higher valuations. Insights at a Glance Strategic Planning Assumption Impact Brief Actions How to Execute Success Measures ...
... Access Insights Already a Gartner client? Despite advances in AI, many customer-facing AI deployments remain limited to issue deflection rather than full resolution and value creation. To increase ROI, service and support leaders should use Gartner’s maturity roadmap to identify and deploy the right ...
Analyst(s): Christopher Sladdin | Brett Overbey | Daniel O'Sullivan
... Already a Gartner client? Salesforce is one of the largest software vendors for many organizations, with a complex pricing model that challenges customers to optimize costs. Sourcing, procurement and vendor management leaders should use these insights to implement tactical and strategic initiatives to ...
... Access Insights Already a Gartner client? Cybersecurity regulations and customer demand now exceed what traditional, point-in-time approaches can sustain. As a result, cybersecurity teams need to shift compliance to an always-on capability. This guide helps you identify the best solution to stay compliant ...
Analyst(s): Lampis Alevizos | Pedro Pablo Perea de Duenas | Arthur Sivanathan
... roadmap now: identify what to automate, where human judgment matters, and how roles will shift. Keep it human-first: communicate openly, co-create the journey with your team, and invest in upskilling. What to do next HR is approaching a defining moment as AI reshapes how organizations operate and create value ...