... AI agents offer the potential to transform insurance core systems and processes, enabling automation, improved customer engagement, and operational efficiency. This framework guides CIOs with evaluating, deploying, and governing core AI agents, thus increasing chances of a successful value realization ...
Analyst(s): Sham Gill
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... Over the next two years, supply chains will be shaped by AI advances, rising geopolitical tensions, and evolving customer expectations. This research shows how top CSCOs will respond by reinventing processes, developing talent for new technologies, and reshaping trading partner relationships to sustain ...
Analyst(s): Marco Sandrone | Danielle Torgerson | Laura Rainier
... Chief sales officers are primarily prioritizing existing customers as their growth strategy for 2026, but they often overrely on account managers alone to drive growth. Discover a new, AI-accelerated model that equips account managers with the tools, team and insights needed to drive sustainable, profitable ...
... Heads of EA inheriting an EA function need to quickly determine whether it is delivering value for its internal customers. This research provides strategies to assess and improve their EA function, ensuring alignment with organizational goals and maximizing business value. Insights at a Glance Issue ...
... The unification of conversational AI and conversation analytics platforms empowers customer service leaders with greater choice in technology decisions. Service organizations that ignore this unification trend will continue to spend on duplicate functionality and face increased complexity to scale. ...
... Confluent, which will disrupt the event broker and event stream processing markets. This research explores the impact to existing and prospective customers of both vendors and provides guidance to mitigate potential risks. Overview Contributors Gartner Recommended Reading Evolving Insights History ...
Analyst(s): Andrew Humphreys | Andrew Lerner | Gary Olliffe | Keith Guttridge
... Already a Gartner client? Expanding from providing just connectivity services to full ICT solutions is necessary for CSPs to increase profitability and customer lifetime value. CSPs must transform their business and operating model through use-case segmentation, co-creation, AI-native systems, and outcome- ...
... Gartner Product Decisions puts the power of millions of data points in the hands of product marketers to help them gather customer and competitor insights. Product Decisions includes continuously refreshed data and insights on user needs and product capabilities across more than 140 markets. Overview ...