... Will “Break Up” With Poor-Fit Customers New Research Outlines How Customer Service Leaders Should Develop a Cross-Functional Customer Break Up Strategy By 2025, 75% of companies will “break up” with poor-fit customers as the cost of retaining them eclipses good-fit customer acquisition costs, according ...
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... Gartner for Customer Service & Support Leaders clients in the reports Transform Your Service and Support Experience With Dynamic Customer Engagement and Proactive Customer Service Is Valued by Customers, Despite What They Say.
About Gartner for Customer Service & Support Leaders
The customer service ...
... AI by its effect on customers and the business, not just efficiency. Here’s what sets them apart: High performers track downstream business metrics. Instead of stopping at time saved, high performers focus on downstream business outcomes (e.g., by measuring conversion rates, customer satisfaction and campaign ...
... Gartner for Customer Service & Support Leaders clients can learn more in the report "Rampant Rep Disengagement Is Driving Turnover and Harming Customer Outcomes."
About Gartner for Customer Service & Support Leaders
The customer service and support function is vital to maintaining customer loyalty and ...
... eBook, “Create Your Connected Rep Strategy.” About Gartner for Customer Service & Support Leaders The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice ...
... Gartner Expert Sr Director Analyst Brian Petty is a Sr Director Analyst in the Sales & Customer Service Practice, specializing in Sales Performance Management, Sales Compensation Design, and Sales Talent Management. He advises CSOs and Sales Operations leaders on incentive plan design, quota and goal-setting ...
... Tech and Telecom Programs with global responsibility for product development, go-to-market strategy, positioning and messaging, market intelligence, customer analysis, new product launches, sales training, and other product management activities. Prior to joining Gartner, Mr. Villa completed an M.B.A. from ...