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Research Nov 2025
... Research Already a Gartner client? SAP Business Data Cloud provides a competitive way to work with SAP data and to integrate it with non-SAP data for customer reports, applications and sharing. Data and analytics leaders will benefit from understanding how it fits into their data and analytics strategies ...

Analyst(s):   Adam Ronthal   |   Fay Fei   |   Henry Cook   |   David Penny
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Premium Research Jan 2026
... Oracle is repositioning as an AI infrastructure and solutions provider, enabling customers to use built-in AI capabilities across its tech stack. CIOs should assess this proposition alongside Oracle’s support for legacy software modernization and strategy to overcome commercial practice concerns. At ...

Analyst(s):   Wendy Morin   |   Suzanne White   |   Patrick Connaughton   |   Ramke Ramakrishnan   |   Tobi Bet   |   Balaji Abbabatulla
Research Jan 2026
... Access Insights Already a Gartner client? Multinational Microsoft customers can reduce costs by migrating their Microsoft contract to another country. IT sourcing and procurement leaders should investigate this approach to increase leverage, uncover cost-saving opportunities and identify critical implications ...

Analyst(s):   Simone Cleminson   |   Ben Jepson   |   Zach Nagle
Research Jan 2026
... Insights Already a Gartner client? The modern voice self-service experience is AI-driven, conversational, and capable of understanding natural language, customer intent, and context while delivering a highly individualized experience. Leaders of service and support should modernize their voice experience utilizing ...

Analyst(s):   John Quaglietta
Premium Research Nov 2025
... over the two years since the release of M365 Copilot. The new initiatives will provide the underpinnings for its AI agent labor strategy, but most customers will struggle to keep pace with this rapid innovation. Gartner Recommended Reading Evolving Insights History ...

Analyst(s):   Jim Hare   |   Matt Cain   |   Max Goss
Research Jan 2026
... Access Insights Already a Gartner client? Customer service and support leaders often struggle to secure adequate funding due to limited financial literacy and lack of alignment with companywide objectives. Secure investment by presenting a financially sound business case that communicates performance ...

Analyst(s):   Andy West
Premium Research Jan 2026
... slow, detached, commoditized trajectory of the AI services race. The winners will be those that deeply embed business-savvy technical experts with customers to fast-track the delivery of mission-critical AI solutions. Insights at a Glance Strategic Planning Assumption Issue Context Impact Brief More Detail ...

Analyst(s):   Jim Hare   |   Robert Brown   |   Brendan Williams   |   Ben Fieselmann
Premium Research Dec 2025
... AI slop — unverified outputs that appear trustworthy but mislead decisions and erode customer trust — has become a defining risk for products. To compete in today’s agentic AI race, providers must deliver verifiable intelligence: AI that can prove what it knows, how it acts and why it’s right. Insights ...

Analyst(s):   Vuk Janosevic
Premium Research Jan 2026
... of credibility and, ultimately, a denial of necessary funding. Focus instead on impacts that matter to business leaders such as loss of revenue and customer impacts. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Mark Jaggers   |   Padraig Byrne   |   David Gregory   |   Ron Blair
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