... The number of regulations and laws concerning AI usage is rapidly increasing, presenting organizations with fresh compliance and enforcement challenges. Regulations can evolve monthly emerging from countries worldwide, as well as from smaller governmental entities like states and cities. IT is commo ...
Analyst(s): Whit Andrews
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Research Already a Gartner client? What value can a customer service and support function contribute to an enterprise? What new opportunities does AI make available to functions and leaders? This report highlights answers from customer service and support leaders at a recent Gartner roundtable. ...
Analyst(s): Brad Fager | Jeffrey Schott | Olivia Foster | Kim Hedlin | John Quaglietta | Patrick Quinlan | Daniel O'Sullivan | Tiffany Fountain
... Organizational changes and uncertainty cause B2B buyers to delay or make smaller purchases. To drive customer acquisition and account growth, B2B CMOs must develop content strategies that ease their buyers’ uncertainty and help them with change management. Gartner Research ...
... Tech general managers (GMs) lead without direct control. Build your influence and leadership among those directly responsible for customers, technology and the business model by learning to speak the language of multiple leaders and departments. Action Name Gartner Research ...
... Continuous customer growth stretched the limits of Siemens’ manufacturing capacity, so it turned to software solutions. This research describes how AI scheduling unlocked significant increases in plant output and how manufacturing strategy leaders can achieve similar results. Gartner Research ...
... transforming into intelligent systems driven by AI, connected data and composable architecture. Tech services leaders must reimagine their offerings to win customers in a market that demands agility and foresight. Overview Gartner Recommended Reading Gartner Research ...
... immediate challenges and may also shift their competitive positions. Executive leaders must reassess their enterprise’s capabilities, competitors and customers and adjust investments accordingly to survive and grow. Gartner Recommended Reading Gartner Research ...
... Customers are increasingly using GenAI tools for product discovery and even purchases, which impacts organizations’ product visibility and the future of commerce sites. Digital commerce leaders must prepare their commerce technologies and content for this disruptive trend. Gartner Research ...
... Misinformation, overly personalized customer engagement and social polarization are increasing the chance of reputational damage to organizations. Heads of ERM should work with stakeholders to assess three evolving vectors through a reputational lens. Gartner Recommended Reading Gartner Insights Abstract ...