... Customer service and support leaders’ efforts to change metrics that have become ingrained as “the measures” of success quickly encounter a series of predictable obstacles. Overcome these barriers and build support for new metrics by demonstrating their alignment with business objectives. Gartner Research ...
Analyst(s): Patrick Quinlan | Christopher Sladdin
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... Getting grounded in the tech general manager (GM) role requires reconfiguring customer needs, technology innovation, and business model for the impact via AI. Use a combination of meeting, interviews, and self assessment with key stakeholders and fact-based research. Action Name Gartner Research ...
... optimization objectives. This research defines a supply planning process that supply chain planning leaders should follow to enable the business to fulfill customer demand profitably. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Cristina Carvallo | Xiaoshun Sue Grant
... AI-driven supply chain. This is critical to delivering on the mission-critical priority of architecting the AI-driven supply chain. The steps in that journey include: Becoming part of the enterprise‑level AI conversation by overcoming peers’ underestimation of supply chain’s strategic role through increased ...
... the basic fit of your leads, and the latter sets up certain thresholds that a prospect must reach in the buying journey to qualify as a high-quality lead who's ready to become a paying customer. You can also build out your ideal buyer profiles from previous conversion data or check your newly defined attributes ...
... AI‑powered finance function. That vision marks the starting point of a broader journey CFOs must navigate to fully deliver on the mission‑critical priority of leading the shift to AI-first finance. The steps in that journey include: Redesigning finance teams, roles and ways of working to maximize AI’s ...
... improves profitability. That mandate marks the starting point of a broader journey CIOs must lead to fully deliver on the mission‑critical priority of accelerating enterprise AI value realization at scale. The steps in that journey include: Establishing a standardized AI use case prioritization framework ...
... should create high-value content that contextualizes solution value based on buyers’ business needs and validates their decisions throughout the buying journey, leading to high-quality deals. Overview Conclusion Gartner Recommended Reading Presentation Deck Gartner Research ...
Analyst(s): Sharon Cantor Ceurvorst | Rick LaFond | Ankita Soni
... Clients are challenged on where to start their AI journey. Product managers at IT service providers should leverage Gartner’s AI ambition radar and AI use-case prisms to facilitate development of both near-term and long-term generative AI strategies for their clients and prospects. Gartner Recommended ...