... evolving needs to stay competitive. CSCOs can use this research to ground their teams in relevant Gen Z trends and hone a future-focused vision of customer centricity. Gartner Research ...
Analyst(s): Tess Frenzel
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... Sales enablement leaders can use this case to learn how Equinix developed a sales AI assistant to enhance sellers’ capability in handling and using customer and contextual data for better outcomes. Case Overview Gartner Recommended Reading Gartner Research ...
... Customer fulfillment leaders face significant challenges in mitigating the impact of fast, free shipping. Leaders can use this research to expand their current strategies, widen responsibility to include cost prevention and shift from a static to a dynamic menu of fulfillment options and costs. Overview ...
... To drive growth among existing customers, CSOs must prioritize coordinated commercial execution. CSOs can achieve this by evolving their sales or revenue operations model to align commercial execution, establish a foundation to utilize AI, and develop actionable intelligence to guide role and organizational ...
Analyst(s): Steve Rietberg | Tyler Huguley | Sandhya Mahadevan
... Despite having access to extensive VoC and operational data, customer service and support leaders often miss opportunities to reduce service demand caused by product issues. Maximize the value of service data by partnering with product leaders to share insights that drive product and CX improvement. ...
... coaching falls short. Leaders must implement proactive coaching programs to close skills gaps and deliver on the service’s new mandate to deliver customer and organizational value. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Melissa Fletcher
... Traditional provider-enterprise value relationships will not drive AI adoption. It is not sufficient to sell an AI tool and expect customers to make it valuable. In the intelligence supercycle, providers and enterprises need to create mutual value by working together to deliver target business outcomes ...
... multimodal processing, and on-device learning. Product leaders that do not adopt SLMs or risk falling behind competitors who leverage them for personalized customer engagement leading to new revenue streams. Overview Strategic Planning Assumption Analysis Conclusion Gartner Recommended Reading Gartner Research ...
... officers who not only embrace Agile ways of working but also actively promote them will reap the benefits of faster iteration and quicker delivery of customer value. Overview Analysis Gartner Recommended Reading Gartner Insights Abstract ...