... Despite having access to extensive VoC and operational data, customer service and support leaders often miss opportunities to reduce service demand caused by product issues. Maximize the value of service data by partnering with product leaders to share insights that drive product and CX improvement. ...
Analyst(s): Rupinder Chandhok | Daniel O'Sullivan
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... will help technology services leaders target the right AI services buyers, align to business outcomes that matter and collaborate strategically with customer IT departments. Overview What You Need to Know Gartner Recommended Reading Gartner Research ...
... AI service providers are facing pressure from customers to deliver cost reductions and improved quality of service. Tech services leaders must meet the challenge of potential revenue cannibalization from existing, more labor-intensive, high-margin services as they integrate AI and GenAI. Overview What ...
... The advance of AI is disrupting the service function, putting customer service and support leaders under pressure. They face a choice: prioritize automation above all else and risk declining influence, or define a new service value proposition, placing innovation and value creation at its core. Overview ...
... Enterprises facing friction due to complex toolchains use DevOps platforms to reduce complexity in the software development life cycle and promote customer value. This note guides software engineering leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. ...
... Learn how digital product managers play an essential role in guiding platform development and act as the bridge between business value and the end customers. Gartner Recommended Reading Gartner Research ...
... evolving needs to stay competitive. CSCOs can use this research to ground their teams in relevant Gen Z trends and hone a future-focused vision of customer centricity. Gartner Research ...
... To drive growth among existing customers, CSOs must prioritize coordinated commercial execution. CSOs can achieve this by evolving their sales or revenue operations model to align commercial execution, establish a foundation to utilize AI, and develop actionable intelligence to guide role and organizational ...
Analyst(s): Steve Rietberg | Tyler Huguley | Sandhya Mahadevan
... coaching falls short. Leaders must implement proactive coaching programs to close skills gaps and deliver on the service’s new mandate to deliver customer and organizational value. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Melissa Fletcher