... to 72% in 2029. Insurance CIOs are investing in cloud technologies to modernize core systems and transform the organization’s value proposition and customer experience through data and analytics. Overview Introduction Market Trend Gartner Recommended Reading Note 1: Cloud Shift Methodology Gartner Research ...
Analyst(s): James Ingham | Inna Agamirzian | Colleen Graham | Chad Eschinger | Pankaj Verma | Qixuan Huang
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... benchmarks for overall service and support spend, as well as assisted service channel productivity and cost metrics for phone, email, and web chat. Customer service and support leaders can use these benchmarks to evaluate their channel performance and budget. Overview Data Insights Gartner Recommended ...
... Emerging technologies are reshaping how power and utilities operate, plan, and engage customers and regulators. The Gartner ETEFx framework can help power and utilities CIOs assess 24 innovations by industry fit and complexity, helping them prioritize pilots and avoid wasted investment. Overview Why ...
Analyst(s): Lloyd Jones | Lauren Wheatley | Sruthi Nair
... Retail and institutional customers and investors, as well as corporates, are using new types of assets such as cryptocurrencies, stablecoins, and tokenized real-world assets (RWAs) to finance, lend, invest, trade, and conduct commerce. Financial services CIOs should use Gartner’s Digital Asset Taxonomy ...
... Access Research Already a Gartner client? CEOs are increasingly interested in speaking directly with customers, and CSOs face a difficult dilemma when CEOs want to ride along on sales calls. The CSO must get in front of the situation quickly to turn this potential negative into a strategic advantage. ...
... and urban consumers might be expected, successful digital commerce leaders will adjust their investments more precisely to align with their target customers. More Detail Contributors Gartner Recommended Reading Gartner Research ...
Analyst(s): Sandy Shen | Emma Mathison | Jason Daigler
... their growing prevalence in B2B buying, CSOs neglect to acknowledge the role of digital channels in supporting their top priorities and challenges: customer acquisition, account management and growth, and GTM optimization. CSOs must lead their GTM Council to deploy digital tactics to unlock sales success ...
Analyst(s): Mike Lowndes | Aditya Vasudevan | Luke Tipping
... Access Research Already a Gartner client? Customer service and support leaders, under pressure to implement AI solutions, often find that their knowledge management efforts are insufficient to support AI projects. Leaders must not overlook the importance of proper governance to ensure knowledge programs ...
... Access Research Already a Gartner client? Many current succession planning technology modules do not meet customer needs. To evolve succession planning beyond an outdated annual and manual process, CHROs must invest in robust technology capabilities to accelerate maturity and increase impact. Overview ...