... Access Research Already a Gartner client? Many current succession planning technology modules do not meet customer needs. To evolve succession planning beyond an outdated annual and manual process, CHROs must invest in robust technology capabilities to accelerate maturity and increase impact. Overview ...
Analyst(s): Laura Gardiner
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... Access Research Already a Gartner client? Customer service and support leaders, under pressure to implement AI solutions, often find that their knowledge management efforts are insufficient to support AI projects. Leaders must not overlook the importance of proper governance to ensure knowledge programs ...
... Emerging technologies are reshaping how power and utilities operate, plan, and engage customers and regulators. The Gartner ETEFx framework can help power and utilities CIOs assess 24 innovations by industry fit and complexity, helping them prioritize pilots and avoid wasted investment. Overview Why ...
Analyst(s): Lloyd Jones | Lauren Wheatley | Sruthi Nair
... Retail and institutional customers and investors, as well as corporates, are using new types of assets such as cryptocurrencies, stablecoins, and tokenized real-world assets (RWAs) to finance, lend, invest, trade, and conduct commerce. Financial services CIOs should use Gartner’s Digital Asset Taxonomy ...
... demonstrating industry relevance. Product leaders targeting retailers must connect retail-specific challenges to the value their product creates for customers and associates. Applying AI to the process will maximize positioning impact. Overview Introduction Analysis Gartner Recommended Reading Note 1: Positioning ...
... benchmarks for overall service and support spend, as well as assisted service channel productivity and cost metrics for phone, email, and web chat. Customer service and support leaders can use these benchmarks to evaluate their channel performance and budget. Overview Data Insights Gartner Recommended ...
... Access Research Already a Gartner client? Before negotiating contract renewals, Microsoft customers need to understand which pricing and licensing changes are important. IT sourcing, procurement and vendor management leaders can use this tool to identify and assess major changes, mitigate risks and accelerate ...
Analyst(s): Michael Silver | Dolores Ianni | Zach Nagle | Samantha Ruiz | Sara Gravesande
... Use cases cut through the noise in rapidly evolving technology markets by effectively demonstrating why an offering is the best fit for potential customers. Although valuable, too many use cases only create more noise and dilute the value of the most important ones for both buyers and sellers. Overview ...
... Application architects can simplify Microsoft Dynamics 365 customer experience integrations by leveraging Microsoft Power Platform to reduce costs and accelerate implementation. This research will help them select the best approach to integrate Dynamics 365 with external apps. Overview Analysis Recommendations ...