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... • Vendor Evaluation: Utilized Gartner’s Magic Quadrant and analyst consultations for in-depth assessment of vendor capabilities tailored to URC’s market needs. • AI-Driven Innovation: Supported the implementation of AI in product development, dramatically reducing time-to-market and enhancing customer ...
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Insight June 29 2022
... Are you ready? I see new business opportunities and using technologies in innovative ways. The Gartner team and the research will help us on our journey of understanding the impact these new technologies will have on us and our business. Insights you can use on new technology trends Gartner top strategic ...
Research Jul 2025
... building high-performing, collaborative teams that drive effectiveness through impact and influence to improve portfolio performance and foster a customer-centric approach. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...

Analyst(s):   Chris Meering
Premium Research Aug 2025
... A bad services deal results in more than a disappointed customer. It means stretched resources, squeezed margins and lost profits. By sharpening sellers’ capabilities in the discovery, evaluation and negotiation stages, tech CEOs can ensure they secure services contracts on the right terms. Overview ...

Analyst(s):   Warren Johnstone   |   Don Ribar
Research May 2025
... Already a Gartner client? Thought leadership can be among B2B CMOs’ strongest content, but only if it sets a strong point of view that resonates with customers. Use this research to build a thought leadership program with a cross-functional steering committee that drives commercial performance through high-quality ...

Analyst(s):   Nicholas Mortensen   |   Sharon Cantor Ceurvorst
Premium Research May 2025
... CIOs are using product management and fusion teams to move technology delivery closer to the customer, channel or business operations. CIOs can shift from projects to products and fusion teams, using this toolkit that combines real-world case studies, tools and templates in a step-by-step playbook. ...

Analyst(s):   Greg Li   |   Dongbae Park   |   Meghna Joshi   |   Neal Solanki   |   Leo Brenner   |   Eyad Tachwali   |   Neha Kumar   |   Jaime Capella
Research May 2025
... Access Research Already a Gartner client? CSPs invest in digital brands, subbrands or B brands to prevent customer attrition and to attract subscribers. A Gartner survey of consumers shows a much higher propensity to buy from established brands instead of new brands. CSP product leaders must invest in ...

Analyst(s):   Amresh Nandan
Research Jun 2025
... plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for investment in a knowledge management program. When to Use ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Jun 2025
... out of five buyers engage with the provider at an in-person event. By shifting conversations from product functionality to business outcomes through customer success stories, tech CEOs can build buyer confidence in purchase decisions. Overview Data Insights Gartner Recommended Reading Gartner Research ...

Analyst(s):   Tech CEO Research Team
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