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Research May 2025
... should use these insights to optimize investments, integrating technologies like data analytics and AI to enhance efficiency, reduce costs and improve customer experience. Overview Strategic Planning Assumptions Introduction Description Benefits and Uses Risks Recommendations Representative Providers Contributors ...

Analyst(s):   Nitin Narang   |   Pablo Arriandiaga
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Premium Research Jul 2025
... capital at record levels into companies proficient at using AI to accelerate product-market fit and scale revenue. By demonstrating proficiency in customer acquisition, product development and operations, tech CEOs of AI-native companies command top investment capital and valuations because they deliver ...

Analyst(s):   Mark Wesker   |   Annemarie Roussel
Research Oct 2025
... Access Research Already a Gartner client? Many SAP customers have yet to determine their SAP S4/HANA strategy, and SAP’s push toward the cloud has made this more challenging. Sourcing and procurement leaders should use this research to understand the critical factors that will impact their decision and ...

Analyst(s):   Bill Ryan   |   Mike Tucciarone   |   Calum McDonald   |   Jan Cook   |   Victoria Rowan
Premium Research Oct 2025
... These AI avatars deliver humanlike interactions, automate tasks, and provide consistent, scalable service, helping organizations innovate and improve customer and employee experiences. Overview Strategic Planning Assumptions Market Definition Market Description Market Direction Market Analysis Representative ...

Analyst(s):   Marty Resnick   |   Evan Brown   |   Jess Walker
Research Oct 2025
... Research Already a Gartner client? Many enterprises remain unprepared for the AI era, lacking the human readiness, skills, and mindset to adapt as customers demand seamless experiences and competitors redefine value and growth. This framework offers six strategic lenses to help leaders confront AI disruption ...

Analyst(s):   Brook Selassie   |   Ethan Budgar   |   Hung LeHong   |   Ana Guerra   |   Himanshi Sharma
Premium Research Oct 2025
... Driven by regulation and customer pressure, carbon accounting and management involves complex tasks and requires sufficiently robust source data. CIOs must balance their needs for functional specialization with the potential synergies in other domains of sustainability and ESG software. Overview Market ...

Analyst(s):   Aapo Markkanen   |   Miguel Cossio   |   Lillian Oyen-Ustad   |   Kevin Lawrence   |   Chet Geschickter
Premium Research Aug 2025
... changes everything as agents discover, negotiate and transact autonomously. Tech CEOs must act now to build autonomous business models for agentic customers and capture value in the 18-month positioning window before standards lock-in. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...

Analyst(s):   Mark Petty
Research Jul 2025
... business choice. This research helps enterprise applications leaders use a total experience framework to navigate and evaluate technologies based on customer, employee and operational experience needs. Overview Introduction Analysis Gartner Recommended Reading Note 1: Table of Content Services Technology ...

Analyst(s):   Tim Nelms
Premium Research Jun 2025
... The value chain for robots remains highly fragmented, with vendors struggling to differentiate as hyperscalers move in and customers look for industry experts. Product leaders must decide if, when and how to invest in the smart robot value chain to remain competitive in the AI race. Overview Strategic ...

Analyst(s):   Nick Ingelbrecht   |   Bill Ray   |   Tuong Nguyen   |   Annette Jump
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