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Research Aug 2025
... Forensics Socure Sumsub TrustDecision Veridas ZOLOZ Document Assessment Selfie and Liveness Assessment Implementation Configuration and Reporting Customer Integrations Workforce Integrations Data Management, Control, Privacy UX Accessibility and Inclusion Scalability and Resiliency Risk Signals Automation ...

Analyst(s):   Nayara Sangiorgio   |   Akif Khan   |   James Hoover
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Research January 31 2024
... Primer for 2024 Empower revenue teams to win, retain and grow customers Analysts: Rahim Kaba, Elizabeth Jones The growth of technology and service providers depends on finding new buyers while also retaining and growing existing customers. This has a direct impact on the product marketing team’s focus ...
Research April 05 2024
... Supply Chain Award for Customer or Patient Innovation. Danone developed a comprehensive traceability service for its baby formula products utilizing blockchain, serialization and aggregation technology. Fill out the download form to read Danone’s best practice: Solve customer or patient problems with ...
Premium Research Mar 2024
... Social content must respond quickly to shifting customer behaviors and evolving platform functionality. Digital marketing leaders can use this framework to optimize their social media content strategies based on their specific marketing objectives and customer needs. Overview Analysis Gartner Recommended ...

Analyst(s):   Lew Sears   |   Karen Lee   |   Adriel Tey
Premium Research Nov 2024
... Embedded banking allows solution providers to enhance customer experience and drive revenue growth by offering financial services within their platforms. This research shows providers how to ensure embedded banking capabilities solve actual customer problems and add value to your platform solutions. Gartner ...

Analyst(s):   Jeff Casey
Premium Research Aug 2024
... leaders have a mandate to increase digital sales growth and profitability by offering compelling customer experiences. Emerging digital commerce solutions allow organizations to offer more intuitive customer experiences and streamline operations. Overview Strategic Planning Assumptions Analysis Gartner ...

Analyst(s):   Sandy Shen   |   Penny Gillespie   |   Ant Duffin
Premium Research Feb 2024
... accelerate digital transformation struggle to measure the value these platforms deliver. I&O leaders can use four sets of metrics to track customer outcomes and customer experiences of their cloud-native infrastructure platform. Gartner Research ...

Analyst(s):   Kevin Ji   |   Carolin Zhou
Premium Research Apr 2025
... Customer service and support leaders often face pressure to quickly implement AI initiatives, which can lead to ineffective outcomes. This research focuses on four critical pillars for the success of AI projects in customer service. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Francesco Vicchi
Premium Research Nov 2024
... Data acquisition, platform aggregation and composable IoT apps are top trends impacting the IoT market, reflecting customer challenges. Technology and service providers can help customers overcome these challenges and improve business outcomes by developing strategies based on their IoT maturity. Gartner ...

Analyst(s):   Milly Xiang   |   Peter Middleton   |   Jonathan Davenport   |   Emil Berthelsen   |   Eric Goodness   |   Kay Sharpington   |   Scot Kim   |   Alfonso Velosa
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