... 1E’s completed acquisition of Exoprise adds new capabilities and fills gaps for 1E customers, and also reduces risk for Exoprise customers. This research helps end-user services and digital workplace leaders understand the impact of the corporate transaction. Key Background Considerations for Technology ...
Analyst(s): Dan Wilson | Stuart Downes
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... Despite ongoing speculation that customers are abandoning the public cloud, consumption continues to grow as organizations leverage cloud technologies to achieve business objectives. Product managers can use this research to align offerings to public-cloud-enabled customer outcomes in a maturing market. ...
... Customer service and support leaders can enhance voice-of-the-customer programs by having agents collect real-time feedback during interactions. By listening for direct insights, agents can fill data gaps in VoC programs, providing valuable information to improve key business outcomes. Overview Introduction ...
... Survey highlights strategies of organizations that successfully meet customer needs and use CX as a lever to drive growth. These data insights identify leading CX practices that revenue and retention leaders can apply to improve customer interactions and grow revenue. Overview Data Insights Gartner Recommended ...
Analyst(s): Halle Stern | Michael Dominy | Maria Marino | Don Scheibenreif | Deborah Alvord | Michael Chiu
... With ISO 20022 providing structured payment data, new customer insights are available. Bank CIOs that do not invest in the technology to harness the value of this data could fail to understand their customers and miss opportunities to retain or increase market share. Overview Introduction Analysis Gartner ...
... Harness the power of a digital twin of the customer to elevate customer satisfaction and accelerate revenue with personalized and predictive insights. Product leaders need to innovate rapidly and ensure robust privacy to maintain trust while delivering value or risk falling behind competitors. Overview ...
... levels and key performance indicators that enable HR shared services to manage, plan and enhance customer value. HR leaders can use this tool to outline commitments between HR shared services and their customers. Gartner Research ...
... their sales efforts with digital commerce, they will encounter ethical pitfalls. Crossing ethical boundaries adversely affects the customer experience and drives customers away. Application leaders must identify and avoid ethical pitfalls for digital commerce success. Overview Strategic Planning Assumption ...
... CCaaS selection is a multiyear commitment to support the operational requirements of customer service teams. Application leaders responsible for customer service technology should work with stakeholders to define technical requirements to ensure CCaaS becomes a best-fit solution for years to come. Overview ...
Analyst(s): Pri Rathnayake | Drew Kraus | Steve Blood