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Research Mar 2019
... responsibilities as well as the future of the CDO role to form effective partnerships. A Brief History of the CDO The Strategic CDO The Functional CDO The Customer Experience CDO The Product CDO Engagement Essentials Understand Why the CDO Was Hired and Its Expected Responsibilities Build the CDO’s Organizational ...

Analyst(s):   CIO Research Team
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Premium Research Feb 2025
... Generative AI will enable key customer, agent and business-facing capabilities across the contact center. Product leaders can leverage this insight to prioritize contact center GenAI product offerings. Overview Strategic Planning Assumption Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Manoj Bhatia   |   Ajit Patankar   |   Megan Fernandez
Premium Research Mar 2025
... Generative AI will redefine global workforces by accelerating learning, magnifying skills and unleashing creativity. Customer service and support leaders should prioritize deploying GenAI solutions to workers who will benefit the most from it. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Nate Suda   |   Michael Rendelman
Premium Research Jan 2025
... defensibility to know what cyberinvestments are necessary. You can address executive communication, cyberinsurance requirements, regulatory demands, customer expectations, third-party risk, and support M&A due diligence. Gartner Research ...

Analyst(s):   Paul Proctor
Webinar On-Demand
... Realizing a full return on investment (ROI) from AI initiatives is a top priority for C-suite leaders, but hardest to achieve. While AI promises breakthrough benefits, none will be realized, nor can associated risks be mitigated, without upskilling the workforce. In fact, lack of training is a prima ...

Analyst(s):   Graham Waller   |   Pieter J. Den Hamer
Webinar On-Demand
... Innovation can be an opportunity to create a sustainable and competitive advantage, but organizations are often unsure of the best strategy to execute on to see these outcomes. Leaders across industries and functions need to leverage the most effective innovation tactics and learn how to use them to ...

Analyst(s):   Mordecai .
Premium Research Mar 2024
... Multichannel marketing hubs orchestrate an organization’s communications to customer segments across multiple channels. Digital marketing leaders can learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview Peer Lessons Learned Gartner Recommended Reading Gartner ...

Analyst(s):   Peer Contributors
Premium Research Mar 2024
... Higher education CIOs’ most critical outcome from 2024’s digital investments is to excel in customer experience. With rising demands on IT budgets and high expectations for AI, shared IT-business ownership is important for successful modernization. Gartner Research ...

Analyst(s):   Robert Yanckello
Premium Research Aug 2024
... Retail banks face merging disruptive market forces, spanning customer value shifts, competitor moves and macroenvironment uncertainties. This downloadable presentation provides crucial insights into more than 30 drivers retail banking leaders must consider to accelerate their organization’s success. ...

Analyst(s):   Jeff Casey
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