... Customer service and support technology vendors are classified under an array of acronyms with definitions that say little or sound the same. Use this research to get up to speed on three of the most critical, colliding, and confused markets. More Detail Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): David Norrie
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... reference model helps application leaders streamline sales technology investments to improve sales’ efficiency. An effective sales TRM is based on a customer-experience-focused sales business capability model and organizes technology investments into high-level categories. Overview Introduction Analysis ...
... revenue. Knowledge of this trend will help product leaders serving this opportunity effectively allocate resources, cultivate partnerships and enhance customer intimacy. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Alfonso Velosa | Chrissy Healey | John Santoro | Robert Brown
... Customer education, regulatory issues and data scarcity emerged as top challenges for AI service organizations to overcome. Product leaders must focus on improving the accuracy of their AI models and communicating the business value in terms of KPIs to drive adoption. Overview Analysis Gartner Recommended ...
... Access Insights Already a Gartner client? While AI is expected to improve customer experience, cost optimization and network automation and contribute to value generation, challenges remain with aligning AI initiatives to business outcomes. We advise CIOs how to strengthen the alignment of AI to business ...
... During COVID-19, alongside safety of employees and customers, preserving cashflow is a high priority for retailers. A disciplined approach to cost optimization is a big contributor to business solvency, enabling operations and trading, and becoming a pillar in a CIO’s reopening plan beyond COVID-19. ...
... Recipe-based B2B manufacturing CIOs see increased urgency for greater transparency and faster fulfillment of customer requests. This presentation highlights how CIOs can connect the data across the product life cycle ecosystem to fulfill orders faster, more accurately and with fewer changes. Recommended ...
Analyst(s): Christian Hestermann | Michelle Duerst | Alexander Hoeppe | Marc Halpern | Michael Shanler | Ivar Berntz
... Recipe-based B2B manufacturer CIOs see increased urgency for greater transparency and faster fulfillment of customer requests. This presentation highlights how CIOs can connect the data across the product life cycle ecosystem to fulfill orders faster, more accurately and with fewer changes. Recommended ...
Analyst(s): Michael Shanler | Christian Hestermann | Ivar Berntz | Alexander Hoeppe | Marc Halpern | Michelle Duerst
... faster sales cycles, higher conversion rates, and greater customer lifetime value. And customers who fit your ICP are the most likely to be repeat buyers and loyal fans of your brand. 3. Test channels often and fail fast To optimize customer engagement and conversion rates, it’s important to diversify ...