... Hagerty needed to satisfy younger, digital culture customers as well as their older, more ‘analog’ ones. Agile and product management changes, moving IT investments and outcomes to the business and other changes underpinned a new I&T operating model. Case Study A Holistic Design Leads to Successful Pilots ...
Analyst(s): Donna Scott | Simon Mingay | Ian Cox
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... disparities matter more than others. Tens of thousands of survey responses reveal big (and damaging) disconnects, including workers’ knowledge of customer needs and ability to take risks and innovate. Recommended by the Authors Gartner Insights Abstract ...
Analyst(s): Enterprise Risk Management Research Team
... Organizations have prioritized the use of digital channels to reach customers and citizens. Technology innovation leaders (including CTOs, CIOs, heads of innovation and enterprise architects) must support this increased reach with innovative new products and services. Overview Recommended Actions How ...
Analyst(s): Brian Burke | Gilbert van der Heiden | Nolan Hart | Marty Resnick | David Cearley
... Utility customers expect a future in which they have ubiquitous, reliable, economically priced energy, with more transparency, control and convenience. Utility CIOs can use our 2019 research to optimize technology to address these expectations. Scope Analysis Topics Planned Research Suggested First Steps ...
... ideas. This research for R&D leaders explains how Framatome’s session facilitators give diverse teams the guidance and resources to turn ideas into customer-centric, commercially viable prototypes. Case Overview Critical Components Results Recommendations Presentation Deck Gartner Research ...
Analyst(s): Research and Development Research Team
... an outside-in perspective is vital for adapting to rapid trend shifts. Supply chain planning leaders can use this research to effectively integrate customer and consumer data insights, refining their demand plan outputs for improved results. Overview Introduction Analysis Gartner Recommended Reading Gartner ...
... Traditional tariff estimation processes are not agile enough to support frequent updates to policies. SCM/ERP product leaders should enable customers to quickly sense tariff changes via certified ecosystem partners and to model and execute response strategies on the product leaders’ SaaS platform. Overview ...
... Sales organizations jeopardize key account revenue by elevating customers to a key account program without visibility into whether they will perform against revenue and growth expectations. CSOs must create a Key Account Program Assessment Lab (KAPAL) to evaluate key account partnership potential. Overview ...
... The network supply planner ensures continuous and efficient supply of finished goods products to customers by creating an optimized supply plan. Supply chain planning leaders can use this tool to outline the responsibilities, skills and qualifications required for the network supply planner. When to ...