... Customers value out-of-the-box solutions, but they also expect them to be customizable and responsive to emerging technologies and requirements. Product managers can increase adoption and out-adapt competitors by offering the right degree of product flexibility using this research as a guide. Overview ...
Analyst(s): Nicholas Carter | John Santoro | Kelli Smith
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... the various users within go-to-market teams. Use a messaging playbook to enable users to realize a consistent narrative for each of the offerings in customer-facing engagements. When to Use Directions for Use Gartner Recommended Reading Gartner Research ...
... Effective cloud financial management extends beyond cost-cutting tools and charts. FinOps product managers of cloud IT services can offer customers complete CFM with three levels of service, while helping them treat cloud costs as strategic investments with offerings that balance modernization with savings ...
... industry-specific solutions. CIOs should assess capabilities of use cases with low latency data analytics for operational efficiency, cost reduction and customer experience. Overview Introduction Description Benefits and Uses Risks Recommendations Representative Providers Gartner Recommended Reading Gartner ...
Analyst(s): Kevin Mixer | Nitin Narang | Pablo Arriandiaga
... AI can greatly enhance digital commerce applications, due to the abundance of data and business value derived from improving customer experience across channels. This infographic identifies 21 digital commerce use cases. Application leaders can use it as a starting point to prioritize opportunities. ...
... The COVID-19 pandemic changes how sellers engage with customers, as they can no longer rely on traditional practices. Application leaders supporting sales should adopt new planning, guided selling, conversation intelligence, forecasting, digital commerce and pricing technologies. Overview Strategic Planning ...
Analyst(s): Ilona Hansen | Tad Travis | Adnan Zijadic | Mark Lewis | Melissa Hilbert
... Field service management software is specialized for organizations that send technicians to customer locations to repair or maintain equipment. Application leaders can use this research to define the key capabilities and the benefits their organizations should gain from each functionality category. ...
... Field service organizations often deploy field workforce schedule optimization software, only to later revert to manual processes. Customer service and support technology leaders supporting field service can use this research to target areas for optimization and employ techniques for success. Overview ...
... today’s complex technology landscape, selecting the right vendor hinges on the vendor’s strategic partnership potential rather than technology alone. Customer service and support leaders must expand their evaluation process beyond technology to avoid common pitfalls and ensure long-term success. Overview ...
Analyst(s): Kathy Ross | John Quaglietta | Jason Bridge