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Research Apr 2022
... Access Insights Already a Gartner client? The worldwide enterprise software market grew by 16% in 2021. Database management systems, and customer experience and relationship management remain the dominant markets. CPaaS showed the highest growth. Microsoft, Oracle and SAP retained the top three positions ...

Analyst(s):   Kanchi Bindal   |   Abhilash Khalkar   |   Roland Johnson   |   Laurie Wurster   |   Sharat Menon   |   Amit Goyal   |   Yanna Dharmasthira   |   Harshita Chibber   |   Alys Woodward   |   Shailendra Upadhyay   |   Fabrizio Biscotti   |   Balaji Abbabatulla   |   Chris Pang   |   Craig Roth   |   Lawrence Pingree   |   Mudit Sharma   |   Chandra Mukhyala   |   Varsha Mehta   |   Kevin Quinn   |   Nat Smith   |   Swati Rakheja   |   Mark Wah   |   Elizabeth Kim   |   Jim Hare   |   Brandon Medford   |   Robin Schumacher   |   Julian Poulter   |   Neha Gupta   |   Rahul Yadav   |   Radu Miclaus   |   Rishi Padhi   |   Amarendra .   |   Namrata Banerjee   |   Eric Hunter
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Research Apr 2023
... Access Insights Already a Gartner client? The worldwide enterprise software market grew by 11.3% in 2022. Customer experience and relationship management and database management systems remain the dominant markets. CPaaS showed the highest growth. Microsoft, Oracle and SAP retained the top three positions ...

Analyst(s):   Mark Wah   |   Laurie Wurster   |   Neha Gupta   |   Nat Smith   |   Chris Pang   |   Elizabeth Kim   |   Julian Poulter   |   Kevin Quinn   |   Jim Hare   |   Shailendra Upadhyay   |   Namrata Banerjee   |   Christian Canales   |   Dave Messett   |   Radu Miclaus   |   Roland Johnson   |   Kanchi Bindal   |   Nicholas Carter   |   Robin Schumacher   |   Akshita Joshi   |   Alys Woodward   |   Lawrence Pingree   |   Brandon Medford   |   Ruggero Contu   |   Amit Goyal   |   Harshita Chibber   |   Chandrashekar S   |   Eric Hunter   |   Arunasree Cheparthi   |   Sharat Menon   |   Swati Rakheja   |   Amarendra .   |   Mudit Sharma   |   Fabrizio Biscotti   |   Alexandre Oddos   |   Rishi Padhi   |   Rahul Yadav   |   Varsha Mehta   |   Sean ONeill   |   Umang Dwivedi   |   Balaji Abbabatulla   |   Chandra Mukhyala   |   Craig Roth   |   Yanna Dharmasthira   |   Rounak Bhattacharyya
Research Feb 2021
... service provider opportunities are increasingly influenced by AI, advanced analytics, IoT, security, digital workplace, edge, cloud computing and customer experience. We provide essential insight enabling TSPs to plan, reinvent and remain competitive in the marketplace. Scope Analysis Topics Suggested ...

Analyst(s):   Niketa Patel
Premium Research Nov 2024
... First Takes Fresh insights on emerging trends Huawei is one of the world’s largest ICT vendors, and its sustainability stance is crucial to many customers and partners. Product leaders can use this research to evaluate Huawei’s sustainability initiatives and its progress related to its stated goals. ...

Analyst(s):   Arnold Gao   |   Michael Warrilow   |   Milly Xiang   |   Elaine Zhang
Premium Research Feb 2024
... the current state of existing solutions. Our downloadable vendor guide provides insight into these areas and can help offering managers better meet customer needs in this market. Gartner Recommended Reading ...

Analyst(s):   Robin Schumacher   |   Eric Cheung   |   David Ackerman
Premium Research Mar 2024
... buyers view the current state of services. Our downloadable vendor guide provides insight into these areas and can help offering managers better meet customer needs. Overview Gartner Recommended Reading ...

Analyst(s):   David Ackerman   |   Eric Cheung   |   Shashank Nigam
Premium Research Apr 2024
... on emerging trends NEC is one of the largest IT vendors in Japan, which makes its sustainability commitment impactful to its partners as well as customers. Product leaders can use this research to assess NEC’s sustainability posture and to evaluate partnering opportunities. Overview Gartner Recommended ...

Analyst(s):   Kiyomi Yamada   |   Bettina Tratz-Ryan   |   Wataru Katsurashima
Premium Research Apr 2024
... Packard Enterprise is an industry leader in data center infrastructure and technology-related services, making its sustainability posture important to customers and partners. Product leaders can use this research to assess HPE’s sustainability and evaluate its strengths and weaknesses. Overview Gartner Recommended ...

Analyst(s):   Fernando Pereiro   |   Jeff Vogel   |   Ed Anderson   |   Adrian O'Connell
Premium Research Jun 2024
... trends This comparison identifies 20 hyperautomation use cases, measured against value and feasibility, that can improve operational efficiency and customer experience, enable new products and services, and reduce risk. Bank CIOs can use this research to prioritize use cases and investment decisions. ...

Analyst(s):   Vatsal Sharma
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