... Access Research Already a Gartner client? Just stopping by? Discovery and validation is the practice of understanding customer needs, assessing the market and evaluating competition. These activities are essential to establish a product strategy and a roadmap that will directly affect a product or service ...
Analyst(s): Roberta Cozza
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... must be equipped with modern skills and scalable approaches to adapt to the evolution of their roles and respond to rapid changes in technology and customer behaviors. Scope Analysis Topics Suggested First Steps Essential Reading Gartner Research ...
... Enterprise marketplaces help organizations increase resilience with extended product ranges and better efficiency by directly connecting customers and sellers. Digital commerce leaders should choose an MOA that supports their product types, selling models and deployment preferences. Overview Market Definition ...
... as they must transform their organizations — redefining talent management and helping their teams to deliver value to business stakeholders and customers. Overview Introduction Future State Current State Gap Analysis and Interdependencies Migration Plan Gartner Recommended Reading Gartner Research ...
Analyst(s): Joachim Herschmann | Akis Sklavounakis | Dave Micko | Deacon D.K Wan | Bill Blosen
... repetitive tasks. This research helps retail CIOs understand the direction of the smart robot market and advise the business on enhancing in-store customer and associate experiences. Overview Strategic Planning Assumption Market Definition Market Description Market Direction Market Analysis Representative ...
... I&O plays a critical role in accelerating the delivery of value to the organization’s customers by empowering autonomous technical teams. I&O technical professionals must adopt principles from platform engineering and site reliability engineering to optimize for an agile delivery model. Overview Problem ...
... Self-service is a critical component of customer service and support leaders’ strategies, and leaders must orchestrate a wide range of capabilities to deliver successful resolution. This research enables you to compare your self-service capabilities in three critical areas with those of your peers. ...
Analyst(s): Jennifer MacIntosh | J.J. Moncus | Michael Rendelman | John Quaglietta
... product strategies, product management teams must address buyer and user demands and evaluate competitors’ products to build the right roadmaps and customer experience. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
Analyst(s): Milly Xiang | Chris Meering | Kelli Smith | Charles Sutherland | Emil Berthelsen | Roberta Cozza
... SAS is migrating customers to the cloud and expanding its portfolio of cloud-based offerings. With domain expertise and a comprehensive end-to-end data, analytics and AI platform, SAS provides enterprise-ready, scalable solutions for complex analytics problems. Overall Rating Detailed Rating Gartner ...
Analyst(s): Kevin Quinn | Radu Miclaus | Gary Spivak