... I&O plays a critical role in accelerating the delivery of value to the organization’s customers by empowering autonomous technical teams. I&O technical professionals must adopt principles from platform engineering and site reliability engineering to optimize for an agile delivery model. Overview Problem ...
Analyst(s): Lydia Leong
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... Self-service is a critical component of customer service and support leaders’ strategies, and leaders must orchestrate a wide range of capabilities to deliver successful resolution. This research enables you to compare your self-service capabilities in three critical areas with those of your peers. ...
Analyst(s): Jennifer MacIntosh | J.J. Moncus | Michael Rendelman | John Quaglietta
... product strategies, product management teams must address buyer and user demands and evaluate competitors’ products to build the right roadmaps and customer experience. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
Analyst(s): Milly Xiang | Chris Meering | Kelli Smith | Charles Sutherland | Emil Berthelsen | Roberta Cozza
... SAS is migrating customers to the cloud and expanding its portfolio of cloud-based offerings. With domain expertise and a comprehensive end-to-end data, analytics and AI platform, SAS provides enterprise-ready, scalable solutions for complex analytics problems. Overall Rating Detailed Rating Gartner ...
Analyst(s): Kevin Quinn | Radu Miclaus | Gary Spivak
... The pressure to reduce costs and capitalize on GenAI automation opportunities requires leaders to rethink their assisted service delivery strategy. Customer service and support leaders must align their talent, technology and operations to deliver a low-effort assisted experience at minimal expense. Scope ...
... Gartner client? The expanding scope of software and growth of software-based generative AI are challenging software engineering leaders to deliver customer value while building a compelling employee value proposition. This initiative will help them adapt their software engineering practices to achieve ...
... class product strategies, product managers must address buyer and user demands and evaluate competitors’ products to build the right roadmaps and customer experience. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
Analyst(s): Roberta Cozza | Charles Sutherland | Milly Xiang | Kelli Smith
... can help your teams develop differentiated value propositions and stories that motivate buyers to act and empower GTM teams to win, retain and grow customers. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...
... To increase revenue velocity with less friction, they should deploy approaches such as product-led growth, partner and developer ecosystems, and customer marketing. Scope Analysis Topics Suggested First Steps Essential Reading Tools and Toolkits Gartner Research ...