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Premium Research Dec 2024
... The shift toward digital KYC in banking is driven by changing regulatory requirements, operational factors and customer expectations. Bank CIOs should use this Market Guide to learn about the latest capabilities and vendor solutions that can help them with their evolving KYC needs. Overview Market Definition ...

Analyst(s):   Vatsal Sharma
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Research Mar 2025
... Already a Gartner client? Whether you buy it, build it or blend it in, software has become critical to the way firms create and deliver value for their customers. This strategic roadmap helps software engineering leaders create a world-class software engineering organization. Overview Introduction Envision ...

Analyst(s):   Dave Micko
Research Mar 2025
... Already a Gartner client? Software engineering leaders face the challenge of efficiently designing, building and delivering high-value software that customers value. This research offers iterative steps, as well as tools and maturity models, to assess, plan and implement engineering practices that drive ...

Analyst(s):   Annie Hodgkins   |   Akis Sklavounakis   |   Brent Stewart
Research Dec 2020
... Customer service organizations looking to adopt SaaS-based contact centers are faced with myriad pricing and service offers. Application leaders should use this research to guide negotiations for the most competitive final proposal in terms of payments, SLAs and professional services. Overview Strategic ...

Analyst(s):   Steve Blood
Premium Research Dec 2019
... usefulness for enterprise is still evolving, decentralized authority models like blockchain have introduced alternative methods for tracking and managing customer data. Application leaders need to understand the direction of decentralized technologies or risk lagging behind competitors. Analysis What You Need ...

Analyst(s):   Dale Kutnick   |   Nadine LeBlanc   |   Rajesh Kandaswamy   |   Avivah Litan   |   Anthony Mullen   |   Adrian Leow   |   Fabio Chesini
Premium Research Nov 2023
... field service management market is evolving, with incorporation of adjacent technologies and use-case-specific functionality becoming more common. Customer service and support technology leaders can use this research to help select best-fit functionality for their business case. Overview Market Definition ...

Analyst(s):   Jim Robinson   |   Alexandre Oddos
Research Feb 2017
... consumer goods manufacturer CIOs are beginning to embrace the opportunities that digital business and evolving digital ecosystems will bring to their customers and business. Talent gaps and a more conservative mindset put them behind a number of industries. Survey Objective Data Insights Focusing on What' ...

Analyst(s):   Stephen Smith
Research May 2020
... commerce in a short time. Application leaders can deploy digital commerce quickly using a combination of social media, marketplaces and direct-to-customer commerce platforms. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Note 1: Links to Instructions for Setting ...

Analyst(s):   Sandy Shen
Research Oct 2017
... Factory Initiative combines steel-manufacturing and digital technologies. That strategy, an end-to-end agility model that engages with suppliers and customers, is designed to give POSCO a competitive edge. Case Study Establishing an Agile Foundation Collaborating with the Rest of the Business to Improve ...

Analyst(s):   Chris Howard   |   Jan-Martin Lowendahl   |   Tomas Nielsen   |   Jennifer Mitchell   |   Andy Rowsell-Jones
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