... This report identifies the hallmarks of operating models that will succeed in the AI era — specifically, building a living operating model that continuously evolves, implementing governance that acts at runtime, and cultivating a workforce designed to direct and interpret machine execution. Gartner R ...
Analyst(s): Research Board Research Team
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Analyst(s): Emily Potosky | Patrick Quinlan | Daniel O'Sullivan | Jeffrey Schott | Brad Fager
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... across customer interactions, a growing challenge is increasing customer participation in programs that require behavioral change, such as demand response, time-of-use pricing and EV charging optimization. AI can help utilities increase participation by delivering personalized guidance that customers perceive ...
Analyst(s): Shanna Grafeld | Tom Nolan | Jim Robinson
... Access Insights Already a Gartner client? Fragmented and misaligned efforts between brand, CX, and UX teams lead to inconsistent customer experiences and undermine marketing’s ability to drive sustainable business growth. CMOs can tackle this by actively aligning these teams while staying focused on ...