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Premium Research Jun 2025
... crucial for identifying and eliminating digital friction that hampers workforce productivity. IT leaders can use these four actions to kickstart their journey to become a digital enabler and create a superior digital employee experience. More Detail Gartner Recommended Reading Gartner Research ...

Analyst(s):   Dan Wilson   |   Lina Al Dana   |   Tori Paulman
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Research Nov 2025
... client? HR’s full strategic potential remains underleveraged as business leaders continue to engage HR primarily for tactical support. CHROs who apply customer loyalty principles in HR build internal loyalty with business leaders — earning trust, deepening engagement and ultimately cultivating advocacy. ...

Analyst(s):   Jane Alancheril
... training gaps Prioritize high-impact skill development Measure training and onboarding effectiveness Enhance customer outcomes by improving agent effectiveness Improve efficiency and customer outcomes across 4 sections: Coaching & Development Understand the quality of the coaching that agents and supervisors ...
Premium Research Mar 2026
... The rising cybersecurity threats and regulatory demands are driving adoption of identity governance and administration solutions to meet compliance outcomes. This note guides identity and access management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartn ...

Analyst(s):   Peer Community Contributor
Premium Research Mar 2026
... As security operations mature and AI-driven solutions initiate measures for active containment of threats, the requirements for MDR solutions are evolving. This note guides cybersecurity leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Read ...

Analyst(s):   Peer Community Contributor
Premium Research Mar 2026
... Strategic cloud platform services enable enterprise digital transformation by integrating infrastructure, platform and transformation services. This note guides heads of infrastructure and IT operations to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommen ...

Analyst(s):   Peer Community Contributor
Premium Research Apr 2026
... Digital‑first competitors are accelerating ahead with cloud-native data platforms, making modernization urgent for organizations that want to stay relevant. This note guides data and analytics leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommende ...

Analyst(s):   Peer Community Contributor
Premium Research Apr 2026
... Managing a hybrid workforce with internal resources alone strains IT bandwidth, and slows down employee productivity and digital transformation. This note guides IT sourcing leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodolog ...

Analyst(s):   Peer Community Contributor
Premium Research Apr 2026
... Manual contract handling creates legal bottlenecks and hidden financial risks that jeopardize vendor compliance and procurement agility. This note guides procurement technology leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodo ...

Analyst(s):   Peer Community Contributor
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