... explore the technology, insights and trends shaping the future of IT and business, including generative AI, business transformation, cybersecurity, customer experience, data analytics, executive leadership and more. Over the course of four days, attendees will hear from over 140 Gartner experts and 180 ...
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... continue to invest in initiatives that improve access to digital services as constituents increasingly demand experiences that are equivalent to online customers. While digital transformation remains a top priority for governments, some government CIOs have indicated they are falling short in realizing maximum ...
... frame due to several factors, including lack of formal launch processes, delays in product development (bugs, errors, feature creep), failure to meet customer requirements, product quality or even supply problems. Successful product managers can sometimes mitigate these issues ensuring an on-time launch. ...
... and security measures to protect employee information and build trust. Prioritize Key Outcomes: Identify critical business goals, such as improving customer service first-call resolution. Determine which employee roles will benefit most from AI-driven personalization and explore how adaptive user experiences ...
... digital buying accelerators. Navigating the Risks of the Misinformation Age: The proliferation of misinformation poses significant challenges for B2B customers. CSOs should collaborate across the C-suite to establish recovery strategies and ensure transparency and authenticity in outbound campaigns. "In today's ...
... evolving threat, security leaders should expedite the move toward passwordless phishing-resistant MFA,” said Akif Khan, VP Analyst at Gartner. “For customer use cases in which users may have a choice of authentication options, educate and incentivize users to migrate from passwords to multidevice passkeys ...
... In the retail sector, cost of goods sold (COGS) and compensation are likely to see increases as organizations aim to enhance product quality and customer interactions. Meanwhile, in the banking sector, compensation and external services are also prioritized to attract technical talent and outsource ...
... specialized processes, they are likely to begin monetizing their models and offering access to these resources to a broader audience, including their customers and even competitors,” said Agarwal. “This marks a shift from a protective approach to a more open and collaborative use of data and knowledge.” By ...
... for Privacy 2021 Presented by Nader Henein, VP Analyst at Gartner New privacy laws are being proposed, passed, or struck down on a monthly basis. Customer trust hinges on how organizations handle their data, as consumers are more than likely to cross the street to the competition if they’re not satisfied ...