... Hyperscale and service providers continued to increase their investments in their data centers (albeit at lower levels than at the start of 2017) to meet customers’ rising service demand, as well as enterprises’ services purchases from cloud providers,” said Kiyomi Yamada, senior principal analyst at Gartner. ...
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... infrastructure services (IaaS) spending, which is estimated to grow 22% in 2019.
The growth of SaaS spending is fueled by increased end-user spending on customer relationship management (CRM), as organizations in India move away from commercial off-the-shelf (COTS) and license-based on-premises software to ...
... are partnering with or acquiring RPA software providers, which means they are increasing the awareness and traction of RPA software in their sizable customer bases. At the same time, new vendors are seizing the opportunity to adapt traditional RPA capabilities for digital business demands, such as event ...
... in at the No. 4 spot, growing 60.2% in revenue from 2017. “Google’s cloud offering is something to keep an eye on with its new leadership focus on customers and shift toward becoming a more enterprise-geared offering,” said Mr. Nag.
“As the cloud business continues to gather momentum and hyperscale cloud ...
... Fundamental to the role definition are its vision and objectives, goals, and scope and metrics — specifically, the metrics for transitioning toward a customer-centric approach for innovation.
“Not all CDOs will be able to make the transition from a project or programs mindset to a product mentality,” said ...
... president at Gartner. “Chief data officers (CDOs) must shift toward using data and analytics capabilities to transform business models and improve customer experiences, elevating data and analytics strategy to the enterprise level.”
Gartner analysts presented the ways in which data and analytics are ...
... with the overall logistics priorities. Almost half of surveyed logistics leaders stated that updating their technology systems, increasing speed to customer and improving visibility are their most important goals for next year.
“Those priorities show that we are in the thick of the digital era. New routes ...
... shifted towards videoconferencing options for auditing physical inventories.
“Now is the time to deepen collaboration with vendors, auditors, or customers,” said Mr. Gannon. “Take advantage of relevant solutions that have been put off in the past.”
Gartner clients can read more at CFO Actions in Response ...
... creativity and care. Employees who aren’t needed in shops at the moment can, for example, deliver products to online shopper or work from home in customer support. CSCOs who can’t sustain their workforce could also reach out to businesses with increased demand and try to temporarily redeploy staff. However ...